Website:
michelleglobalservices.com
Job details:
Company Description Michelle Global is a rapidly growing, diversified organization founded in 2019 with a core focus on helping businesses better understand and serve their customers. The company supports clients worldwide through services such as Lead Generation, Market Research, Customer Experience Management, Back-Office Support, Business Process Outsourcing, and Knowledge Process Outsourcing. Its principal Global Operations Hub in Pune, India, is a secure, technologically advanced facility that enables consistent, agile, and scalable service delivery. Michelle Global emphasizes long-term client partnerships by combining technology, process excellence, and domain expertise with a strong commitment to improving business performance. The organization views outsourcing as an extension of its clients’ teams, centered on better experiences, smarter processes, stronger relationships, and sustainable growth.
Role Description This is a full-time, on-site Lead Generator role based in the Pune District. The Lead Generator will identify and qualify prospective clients through outbound calls, emails, social channels, and targeted research, ensuring a steady pipeline of high-quality leads for the sales team. Daily responsibilities include researching markets and decision-makers, updating and maintaining CRM records, and following structured outreach workflows and scripts while customizing messaging to specific industries or prospects. The role involves collaborating closely with sales and marketing teams to refine lead criteria, share insights from conversations, and support campaign execution. The Lead Generator will also track performance metrics, meet or exceed lead generation targets, and provide feedback to improve processes and customer engagement strategies.
Qualifications
- Strong communication and interpersonal skills, including clear spoken and written English and the ability to build rapport quickly with prospects.
- Experience with lead generation, telesales, inside sales, or business development in a BPO, outsourcing, or related service environment.
- Proficiency in using CRM tools, spreadsheets, and online research platforms to manage data, track activities, and analyze lead quality.
- Solid analytical and research skills to identify target markets, decision-makers, and relevant business opportunities.
- Ability to follow structured processes and scripts while exercising sound judgment to tailor conversations to prospect needs.
- Strong time-management and organizational skills, with the ability to handle multiple campaigns and meet daily and weekly targets.
- Comfort working in an on-site, fast-paced environment, collaborating with cross-functional teams and adapting to changing priorities.
- Prior experience in customer experience management, market research, or outsourcing services is an advantage.
- Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred but not mandatory, depending on experience.
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