Key Responsibilities:
o Business Expansion & Scaling: Drive branch network growth across the state as per
the centralised expansion plan; identify high-potential locations, monitor new store
launches, and ensure scalability of operations.
o Revenue Growth: Achieve the mandate of doubling revenue through aggressive
business development, customer acquisition, and retention strategies.
o Centralised Sales Alignment: Work closely with the Head of Sales to execute
strategies, monitor performance, and implement uniform sales processes across
branches.
o Team Leadership: Lead branch managers and sales staff across the state, ensuring
strong performance, discipline, and customer focus.
o Operational Excellence: Ensure strict compliance with centralised policies, SOPs,
audit standards, and ethical gold-buying practices.
o Market Penetration: Map local markets, track competitor activities, and introduce
initiatives to strengthen the brand presence.
o Customer Experience: Maintain high levels of transparency, trust, and customer
satisfaction in all gold-buying transactions.
o Performance Monitoring: Review branch performance dashboards, ensure
accountability, and drive corrective actions to meet targets.
o Stakeholder Coordination: Liaise with marketing, finance, and operations teams to
ensure smooth functioning under a centralised system.Requirements:
o Education: Graduate / MBA preferred, with strong business acumen.
o Experience: 10–15 years, with proven experience in gold/jewellery/financial
services/retail industry, handling multi-location operations.
o Proven Track Record: Successfully managed large teams and scaled up business
revenue significantly (preferably double-digit growth).
Skills & Competencies:
o Strong leadership and team management.
o Deep knowledge of retail operations and customer behavior in the
gold/jewellery sector.
o Financial acumen with ability to manage P&L at the state level.
o Strategic thinking with execution excellence.
o Excellent communication, negotiation, and relationship-building skills.