Website:
floretindia.com
Job details:
Job Title: Landscape Architect cum Customer Service Executive
Department: Design & Client Relations
Reports To: Operations Manager
Job Type: Full-time
Job Summary
We are seeking a versatile Landscape Architect cum Customer Service Executive. This dual-role professional bridges the gap between creative design and client satisfaction. You will design functional Indoor & outdoor spaces while acting as the primary point of contact for clients. Your goal is to translate client visions into stunning realities while maintaining flawless project communication.
Key Responsibilities
Landscape Architecture & Design (50%)
- Create detailed 2D/3D landscape designs, master plans, and construction drawings.
- Select appropriate plants, materials, and hardscape features based on local climate and site conditions.
- Ensure all designs comply with local environmental regulations and zoning laws.
- Collaborate with contractors and project managers to oversee design implementation.
Customer Service & CRM Management (50%)
- Serve as the primary liaison between clients and back end operations team.
- Conduct initial client consultations to understand their vision, budget, and project scope.
- Present design proposals clearly to non-technical clients and manage feedback loops.
- Resolve client complaints and project delays with empathy, speed, and professionalism.
- Maintain CRM databases with accurate records of client interactions and project statuses.
Requirements & Qualifications
- Education: Bachelor’s degree in Landscape Architecture, Horticulture, or a related field.
- Experience: 2–4 years of experience blending landscape design with client-facing roles.
- Communication Skills: Exceptional verbal and written communication skills for writing project briefs, emailing updates, and leading client presentations.
- Software Skills: Proficiency in AutoCAD, SketchUp, Lumion, Adobe Creative Suite, and CRM tools.
- MS Office Proficiency: Advanced skills in Microsoft Word for documentation, Excel for budget tracking/estimation, and PowerPoint for client pitches.
- Soft Skills: Strong emotional intelligence, active listening, and conflict-resolution abilities.
- Portfolio: A strong portfolio demonstrating both residential/commercial designs and successful project delivery.
Click on Apply to know more.
