Systal Technology Solutions
Website:
systaltech.com
Job details:
We are Systal: a global managed network, cloud and security transformation specialist.
We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure
As part of a new project supported by our Bangalore team this role will be responsible for Operating and maturing endpoint experience monitoring, device telemetry and proactive remediation capability across physical and virtual endpoints.
What will you be doing?
• Configure, tune and operate DEX / DEM tooling where deployed and approved.
• Monitor endpoint experience across laptops, virtual desktop and key colleague devices.
• Identify poor device experience, performance trends and recurring endpoint issues.
• Provide escalation support for endpoint performance and digital experience issues.
• Feed endpoint experience insights into Tech Bar, Service Desk, EUC and automation teams.
• Support proactive remediation use cases where tooling and approvals are in place.
• Support integration of DEX insights with ServiceNow and operational reporting where available.
• Contribute to XLA / experience reporting once tooling coverage and baseline are agreed
Who are we looking for?
• DEX/DEM tooling such as Zscaler ZDX, Nexthink or equivalent.
• Endpoint performance diagnostics and telemetry analysis.
• Understanding of VDI and laptop experience issues.
• ServiceNow integration and reporting awareness.
• Analytical mindset and ability to convert data into operational improvement actions.
• DEX/DEM tooling licences, endpoint telemetry coverage, agent deployment, ServiceNow integration, agreed experience baseline, reporting access and RLG data governance approval.
• Undergraduate degree / Postgraduate or equivalent experience
Why come and work with us at Systal?
Competitive salary and benefits package.
Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training.
Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.
Systal’s core is its people. Our culture and success is founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want you to join us!
Systal only communicates with candidates via official channels and verified @systaltech.com email addresses. If you’d like to verify a message, please contact recruitment@systaltech.com.
Click on Apply to know more.
