Buxton Consulting
Website:
buxtonconsulting.com
Job details:
L2 Atlassian Cloud Administrator – Jira, Confluence, JSM & Xray
Location: Bangalore, India – Onsite 3-4 days a week
Support Hours: IST zone
Company Name: Buxton Consulting
Company Name: Xperi
Position Overview
We are looking for a hands-on L2 Atlassian Cloud Administrator with strong experience supporting Jira Cloud, Confluence Cloud, Jira Service Management (JSM), and Xray in an enterprise environment.
This is primarily an operational and administration-focused position. The resource will support day-to-day Jira/Atlassian activities, handle customization requests, create and configure new projects, maintain workflows and configurations, and independently troubleshoot L2-level issues.
The ideal candidate should be comfortable working in a production environment with minimal supervision and should have strong practical knowledge of the Atlassian Cloud ecosystem.
Key Responsibilities
- Provide day-to-day L2 administration and production support for Jira Cloud, Confluence Cloud, and JSM.
- Create, configure, and maintain Jira projects based on business and project requirements.
- Design, modify, and support Jira workflows and workflow schemes.
- Configure and maintain custom fields, screens, issue types, permission schemes, notification schemes, filters, dashboards, and related Jira configurations.
- Support JSM configurations, workflows, request types, queues, and other service-management requirements.
- Handle ongoing Jira customization and enhancement requests from business and technical teams.
- Administer and support Xray within Jira for project and test-management requirements.
- Troubleshoot Jira, Confluence, JSM, and Xray issues and provide timely resolution.
- Develop and maintain Jira automation rules.
- Use Jira REST APIs for data retrieval, automation, and integration-related activities.
- Write or maintain basic scripts to interact with Jira REST APIs and retrieve information required for reporting, work planning, and roadmap-related processes.
- Support the Atlassian Cloud environment following the organization's recent Cloud migration.
- Work closely with business, engineering, QA, and other technical teams to translate requirements into appropriate Jira configurations.
- Maintain documentation for Jira configurations, processes, workflows, and operational procedures.
Required Skills
- Strong hands-on Jira Cloud administration experience.
- Strong Confluence Cloud administration experience.
- Hands-on experience with Jira Service Management (JSM).
- Strong hands-on Xray experience is mandatory.
- Solid experience creating and configuring Jira projects from scratch.
- Strong understanding of Jira workflows, schemes, custom fields, screens, permissions, notifications, and related configurations.
- Experience supporting Jira in an enterprise production environment.
- Experience with Jira automation.
- Working knowledge of Jira REST APIs.
- Basic scripting/programming knowledge, preferably Python, sufficient to work with REST APIs and automate Jira-related activities.
- Strong troubleshooting and problem-solving skills.
- Ability to independently handle L2 administration and support activities with minimal supervision.
- Good communication skills.
Preferred Experience
- Experience supporting Atlassian environments following a Server/Data Center-to-Cloud migration.
- Exposure to Jira Cloud migrations and post-migration support.
- Experience with enterprise Jira integrations.
- Familiarity with CI/CD environments and Jira's interaction with engineering tools.
- Exposure to Tempo is beneficial but deep Tempo expertise is not the primary requirement for this position.
Ideal Candidate
The ideal candidate is a strong hands-on Atlassian administrator rather than a developer or architect. The person should be comfortable owning daily Jira/Confluence/JSM operations, handling customization requests, creating projects and workflows, supporting Xray, and independently resolving L2 production issues.
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Important Technical Clarifications
Xray: Xray is a minimum requirement for this position. Candidates should have genuine hands-on experience working with Xray within Jira. General exposure to Xray or simply integrating Jira with Xray is not sufficient.
Python: Advanced Python development is not required. Candidates should understand basic programming and be capable of developing or maintaining scripts that make REST API calls to Jira and retrieve/process information.
ScriptRunner: ScriptRunner is not a primary requirement. The environment is moving away from ScriptRunner toward Python/API-based scripting.
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