- Location
- Gurugram, Haryana, India
- Job type
- Full-time
Required skills
- communication skills
- SAP
- technical support
- ticketing
- ERP
- ServiceNow
About the role
Integrated Wireless Solutions
Website:
iwsindia.com
Job details:
Exp: 3+ Years
Requirement:
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Proven experience in L1/L2 technical support or a similar role
- Familiarity with incident management processes and SLA adherence
- Proficiency in using the ServiceNow ticketing tool or similar ITSM platform
- Basic understanding of SAP/ERP systems and their navigation
- Strong communication skills, both written and verbal
- Excellent problem-solving and troubleshooting abilities
- Customer-centric mindset with a strong commitment to delivering high-quality support
- Ability to work in a fast-paced environment and manage multiple priorities
- Relevant certifications in ITIL, ServiceNow, or SAP/ERP support are advantageous.
Click on Apply to know more.
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