TecRivulet
Website:
tecrivulet.com
Company:
https://www.linkedin.com/company/tecrivulet
Seniority: Entry level
Industries: IT Services and IT Consulting
Job details:
Company Description TecRivulet is a customer-focused IT solutions and consultancy provider specializing in CRM, telecom, cybersecurity, cloud services, IT infrastructure, and AI-driven automation. The organization helps businesses scale through expert consulting, tailored implementations, and alignment with organizational goals and industry trends. TecRivulet delivers end-to-end services ranging from IT support and manpower to business continuity, digital workplace solutions, and predictive data analytics. The company serves diverse industries including e-commerce, education, non-profits, manufacturing, power and solar, fintech, retail, hospitality, and services. With a global presence across Asia, the Middle East, Australia, Europe, and the USA, TecRivulet focuses on future-ready solutions that support long-term business success.
Role Description The CZentrix L1 Support role is a full-time hybrid position based in South Delhi, with some work-from-home flexibility. The role involves providing first-level technical and customer support for CZentrix contact center solutions, including responding to user queries, logging and tracking incidents, and resolving routine issues. Responsibilities include monitoring system performance, performing basic diagnostics, escalating complex problems to higher support tiers, and maintaining accurate documentation of tickets and resolutions. The L1 Support professional will collaborate with internal teams, communicate clearly with clients, and follow standard operating procedures to ensure timely, high-quality support. The role also includes assisting with configuration changes, user onboarding, and proactive checks to minimize service disruptions.
Qualifications
- Candidates should possess strong Analytical Skills to interpret issues, identify patterns, and prioritize resolutions.
- Candidates should possess good Technical Support skills, including basic knowledge of telephony, contact center platforms, and IT infrastructure.
- Candidates should possess Customer Support skills to manage inquiries professionally, maintain client satisfaction, and handle escalations appropriately.
- Candidates should possess clear Communication skills, both written and verbal, to interact effectively with customers and internal teams.
- Candidates should possess Troubleshooting skills to diagnose common CZentrix-related problems, apply standard fixes, and document solutions.
- Relevant experience in L1 support, VOIP PBX system.
- Familiarity with CRM or call center solutions, ticketing tools, and basic networking concepts is an advantage.
- Ability to work in rotational shifts if required, maintain attention to detail, and follow established support processes.
- Graduate in any discipline.
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