Voice Operations Engineer – 24×7 Customer Support
Kore.ai
- Experience
- 3+ yrs
- Location
- Hyderabad, Telangana, India
- Job type
- Full-time
Required skills
- Homer
- Grafana
- Prometheus
- Datadog
- ELK
- OpenSearch
- Wireshark
- tcpdump
- sngrep
- SIPp
- FreeSWITCH
- Asterisk
- AudioCodes
- Twilio
- AWS
- GCP
About the role
3-5 years in Voice Operations, NOC, or related; strong SIP, RTP, networking, Linux; monitoring tools (Homer, Grafana, Prometheus, Datadog, ELK); Bachelor's in CS/IT/MCA; 24x7 rotational shifts including nights, weekends, holidays.
About Kore.ai
Enterprise AI software company providing agentic applications and platforms for customer service, employee work, and process automation.
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