Desktop Support Specialist Ticketing
IPolarity
- Location
- Hyderabad, Telangana, India
- Job type
- Full-time
Required skills
- change management
- macOS
- MFA
- SSO
- SharePoint
- ServiceNow
About the role
IPolarity
Website:
ipolarityllc.com
Job details:
Core Responsibilities
- ServiceNow Operations: Manage L2 ticket resolution, escalations, and SLA tracking; contribute actively to KB articles and workflow optimization.
- Okta Administration: Handle identity lifecycle (onboarding/offboarding), MFA resets, SSO application provisioning, and access policies.
- Microsoft 365 Management: Administer Exchange Online, Teams, OneDrive, SharePoint permissions, and user licenses via M365 Admin Center / Entra ID.
- Endpoint Support: Provision, patch, and troubleshoot Windows 10/11 and macOS devices using Intune/MDM tools; resolve network, VPN, and hardware issues.
Key Requirements
- Experience: 4–6 years of hands-on L2/L3 desktop and end-user support in enterprise environments.
- Ticketing: Hands-on experience with ServiceNow Incident, Request, and Change Management modules.
- IAM & Cloud: 2+ years supporting Okta (MFA, SSO) and Microsoft 365 administration.
- Certifications (Good to Have): Okta Certified Professional, Microsoft MD-102 / MS-900, or ITIL v4.
Click on Apply to know more.
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