APN Consulting Inc.
Website:
apnconsultinginc.com
Job details:
APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
Keycloak & Adobe Analytics Support
Location: India Remote
Position: Keycloak & Adobe Analytics Support Engineer
Employment Type: Contract
Experience: 4-7+ years
Work Schedule: Full-time
Location: TBD
Role Overview
We are seeking a
Keycloak & Adobe Analytics Support Engineer to provide technical and production support for enterprise applications involving
Keycloak identity and access management (IAM) and
Adobe Analytics.
The ideal candidate will have hands-on experience troubleshooting authentication and authorization issues, supporting Keycloak integrations, and investigating Adobe Analytics implementation and data collection issues. The role will work closely with application, infrastructure, security, and business teams to resolve incidents and ensure reliable application support.
Key Responsibilities
Keycloak / IAM Support
- Provide day-to-day production and application support for Keycloak.
- Troubleshoot authentication, authorization, login, logout, session, and access-related issues.
- Support Single Sign-On (SSO) and identity federation implementations.
- Configure and support Keycloak realms, clients, roles, groups, users, and permissions.
- Troubleshoot integrations using OAuth 2.0, OpenID Connect (OIDC), SAML, and JWT.
- Support integration of enterprise and web applications with Keycloak.
- Investigate token generation, validation, expiration, refresh, and authorization issues.
- Assist with Keycloak upgrades, configuration changes, deployments, and environment-related issues.
- Review logs and perform root-cause analysis for authentication and access incidents.
- Work with security and application teams to resolve IAM-related vulnerabilities and production issues.
Adobe Analytics Support
- Provide technical support for Adobe Analytics implementations and integrations.
- Troubleshoot analytics tracking, tagging, and data collection issues.
- Support Adobe Experience Platform Tags (Adobe Launch) and related configurations.
- Investigate discrepancies or missing data in Adobe Analytics reporting.
- Troubleshoot eVars, props, events, dimensions, metrics, and report suites.
- Support implementation and validation of analytics tags across websites and applications.
- Work with developers and business teams to identify and resolve analytics implementation issues.
- Assist with debugging using browser developer tools and Adobe debugging utilities.
- Support production releases and validate analytics functionality after deployments.
Production Support Responsibilities
- Monitor and respond to application incidents and service requests.
- Perform L2/L3 troubleshooting and coordinate with development or infrastructure teams when escalation is required.
- Conduct root-cause analysis for recurring production issues.
- Maintain incident, problem, and change documentation.
- Participate in application releases, upgrades, patches, and production deployments.
- Follow established SLA and incident-management processes.
- Coordinate with multiple technical teams to drive issues through resolution.
Required Skills
- Strong hands-on experience with Keycloak administration and production support.
- Strong understanding of IAM, SSO, authentication, and authorization concepts.
- Experience with OAuth 2.0, OIDC, SAML, JWT, and REST APIs.
- Experience supporting Adobe Analytics in an enterprise environment.
- Knowledge of Adobe Experience Platform Tags / Adobe Launch.
- Experience troubleshooting web analytics tags and data collection.
- Good understanding of HTML, JavaScript, HTTP/HTTPS, cookies, browser sessions, and APIs.
- Ability to analyze application and server logs for troubleshooting.
- Experience working in a production/application support environment.
- Strong problem-solving and root-cause-analysis skills.
- Good written and verbal communication skills.
Preferred Skills
- Experience with Adobe Experience Cloud products.
- Experience with Linux environments and basic scripting.
- Knowledge of cloud environments such as AWS, Azure, or GCP.
- Experience with monitoring/logging tools such as Splunk, Dynatrace, Datadog, or similar.
- Familiarity with ITIL-based incident, problem, and change-management processes.
- Experience supporting large-scale enterprise applications.
We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.
Click on Apply to know more.
