iPrime Services Pvt Ltd , NCR India
Website:
iprimeserv.com
Job details:
Job Title:
Business Analysts and Implementation Specialist - SaaS Software-Veoci
3 Positions
NOIDA/NCR/Hybrid
Full Time
About Veoci
Veoci is a leading SaaS platform that empowers organizations to manage critical operations, emergency response, business continuity and team collaboration in real-time. With a proven track record of success across industries like aviation, healthcare, utilities, and government, we enable our clients to replace outdated, siloed processes with seamless digital solutions. Our platform is trusted by Fortune 500
companies, major airlines, leading universities, and municipalities to improve efficiency, enhance preparedness, and achieve operational resilience.
About Iprime
We have been leaders in the IT world since 1990 . Working at Iprime Services , our Implementation Specialists work directly with US and Other customers to deliver complex process based solutions for diverse vertical solutions based on the Veoci Platform.
www.veoci.com and www.iprimeserv.com for more information.
Business Analysts and Implementation Engineer. | Full-Time
Veoci Inc. | Full-Time
You will own the end-to-end delivery of Veoci software implementations for enterprise clients — from kick-off through go-live and handover to support. You will manage multiple concurrent projects, serve as the primary client-facing point of contact, and coordinate across internal teams to ensure every implementation is delivered on time, within scope, and to a high standard.
Project Management
- Lead multiple simultaneous implementations of varying complexity, maintaining clear project plans covering milestones, deliverables, resource allocation, and risk strategies.
- Review and adhere to Statement of Work (SOW) obligations; manage scope, flag risks early, and drive change request processes where needed.
- Modify timelines proactively when project conditions change, keeping all stakeholders informed.
Client Engagement
- Serve as the primary client contact throughout implementation — managing expectations, resolving issues, and ensuring a positive overall experience.
- Facilitate structured project meetings with clear agendas, action tracking, and meeting minutes published to the dashboard within 48 hours.
- Identify and engage key stakeholders, understanding their motivations, roles, and expectations.
Cross-Functional Coordination
- Partner closely with Solution Engineers to estimate timelines, assign tasks, and resolve technical issues.
- Escalate appropriately — distinguishing between Solutions, Development, Sales, and renewal-related issues.
- Ensure smooth handover from implementation to support, with complete client-facing documentation.
Documentation & Reporting
- Maintain thorough records of configuration settings, integrations, customizations, and client-specific requirements in the CRM.
- Provide regular portfolio-level status updates to management.
- Contribute to improving implementation best practices and onboarding standards in collaboration with Product Management.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- 4-6 years of work experience
- 2-3 years of those 4-6 years in delivering software implementations for external clients.
- MUST HAVE 85% and above in 12th Boards ( CBSE or Equivalent)
Skills and Attributes:
- Excellent organizational and time management skills; able to manage multiple projects simultaneously without losing detail.
- Strong verbal and written communication — comfortable presenting to both technical and non-technical stakeholders.
- Proven ability to build trust with clients and manage complex, multi-stakeholder relationships.
- Solid understanding of software implementation methodologies, including integration, data migration, and system configuration.
- Analytical and proactive problem-solver with strong judgment on escalation.
- Adaptable, collaborative, and committed to continuous learning.
- Nice to have: Project Management certification (CAPM, Google PM, or equivalent); experience with Microsoft Project or similar PM tools.
AI in this role:
AI is integral to how iPrime delivers implementations — not just for productivity, but as an analytical layer that generates real value for clients. You can be expected to :
- Analyze client business processes — Use AI to map, interrogate, and optimize customer workflows during discovery and configuration, surfacing gaps and improvement opportunities before they become implementation risks.
- Drive operational insight from live data — Apply AI to analyze data flowing through configured Veoci processes, identifying patterns, anomalies, and performance trends that inform smarter decisions.
- Power MIS dashboards with intelligence — Translate AI-derived insights into meaningful dashboard outputs, giving clients a clear, data-backed view of their operational health.
Routine AI use — drafting, transcription, knowledge retrieval — is a baseline expectation. The above is where we expect this role to create lasting impact.
Overview: You will own the end-to-end delivery of Veoci software implementations for enterprise clients — from kick-off through go-live and handover to support. You will manage multiple concurrent projects, serve as the primary client-facing point of contact, and coordinate across internal teams to ensure every implementation is delivered on time, within scope, and to a high standard.
Must Have : 85% and above in 12th Boards
Working Hours : US EDT
Location: WFH and when needed for meetings with team and other company activities: NOIDA
Click on Apply to know more.
