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Job details:
We are #hiring for Manager Key Accounts at DTDC Express Limited
Title: Key Account Manager (KAM)
Job Description:
As a Key Account Manager (KAM) in the Ecommerce Vertical, your primary focus involves
managing and nurturing client relationships, increasing the Share of Wallet, and facilitating
seamless collaboration across internal teams. Additionally, you'll cultivate positive client
experiences, ensuring strong business retention while actively seeking growth opportunities.
This role requires outstanding communication skills, swift responsiveness, and a steadfast
commitment to delivering excellent service support. Handling high-profile enterprise accounts,
your role significantly influences maintaining and strengthening our firm's relationships with
these clients.
Key Responsibilities:
▪ Manage and nurture client relationships within the Ecommerce Vertical, focusing on
increasing Share of Wallet and ensuring client satisfaction.
▪ Collaborate seamlessly with internal teams to address client needs promptly and
efficiently.
▪ Develop a comprehensive client success roadmap outlining the entire client experience
across various touchpoints, including the client engagement model, service precision, and
SOP management.
▪ Regularly conduct weekly/monthly business reviews with clients, emphasizing and
enhancing the service delivery experience.
▪ Escalate and resolve client-raised concerns promptly and effectively.
▪ Monitor performance against service level agreements, identifying and addressing
potential issues for timely resolution.
▪ Maintain exceptional service quality, consistently exceeding client expectations at every
touchpoint.
▪ Manage enterprise-level accounts with reputed brand names, understanding their
business potential and ensuring the firm's strong association with these clients.
▪ Act as a liaison between the logistics firm and clients, ensuring effective communication
and a deep understanding of their logistics needs.
▪ Collaborate closely with the Sales and Operations teams to align strategies and ensure
seamless service delivery.
▪ Regularly assess established Key Performance Indicators (KPIs) and provide strategic
insights and recommendations to optimize logistics processes and enhance client
satisfaction.
▪ Proactively identify opportunities for growth and improvement within client accounts,
striving to maximize their value and partnership with the firm by upselling and cross-
selling.
▪ Prepare and deliver comprehensive reports on key account performance to internal
stakeholders, offering valuable insights and actionable recommendations for further
improvement.
- Interested candidates can share resume at deepam.singh@dtdc.com
Click on Apply to know more.