Website:
pinterview.co.in
Job details:
Company Description PInterview is an innovative online platform focused on delivering high-quality interview practice and learning experiences for students and professionals. The platform offers live 1-to-1 mock interviews via video and phone with industry professionals and domain experts, helping users strengthen their skills for real admissions, placements, and job interviews. PInterview covers a wide range of interview types, including HR, coding, technical, banking, and more, supporting diverse career paths. With a mission to reshape how candidates prepare for interviews, PInterview aims to empower future leaders with expert career consulting and practical, outcome-oriented guidance.
Role Description The Key Account Coordinator is a full-time remote role responsible for managing and nurturing relationships with key institutional and corporate clients on the PInterview platform. This role includes coordinating onboarding and account setup, serving as a primary point of contact, and ensuring clients receive timely support and guidance. The Key Account Coordinator will monitor account performance, analyze usage data, and collaborate with internal teams to address client needs and improve service delivery. Daily tasks involve responding to inquiries, scheduling or coordinating mock interview sessions, preparing status reports, and identifying opportunities to expand client engagement. The role also includes supporting client retention initiatives and contributing feedback to enhance processes, user experience, and platform offerings.
Qualifications
- Strong interpersonal skills and customer service abilities to build trust, manage expectations, and support key clients effectively.
- Solid communication skills, both written and verbal, to clearly convey information, manage client interactions, and collaborate with internal teams.
- Account management experience, including maintaining client records, tracking performance, and coordinating activities across stakeholders.
- Analytical skills to interpret account metrics, identify trends, and recommend actions that improve client satisfaction and engagement.
- Organizational and time-management skills to handle multiple accounts, prioritize tasks, and meet deadlines in a remote environment.
- Proficiency with online collaboration tools, CRM or account management systems, and basic office software.
- Prior experience in EdTech, career services, or customer success roles is beneficial.
- Relevant education in business, communications, or a related field, or equivalent practical experience.
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