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Company Description MarQ BPO Solutions is a specialist outsourcing company headquartered in Dubai, UAE, delivering high-quality services through state-of-the-art call center facilities in India and Egypt. The organization is powered by a multicultural and multiethnic workforce that is trained to handle projects of varying size and complexity. MarQ BPO Solutions serves a diverse global clientele across sectors such as automobile, telecom, customer care, e-commerce, back office, AI/ML, and subtitling. With strong experience in sales outsourcing and in-house lead generation, the company focuses on driving measurable results and long-term partnerships for every project.
Role Description The Customer Verification Executive – UAE Process will be responsible for verifying customer details, validating documentation, and ensuring data accuracy for UAE-based clients. Day-to-day activities include making and receiving verification calls, cross-checking information against predefined criteria, updating CRM or internal systems, and maintaining clear records of interactions. The role also involves addressing basic customer queries related to verification, escalating complex issues to senior team members, and adhering to process guidelines and compliance standards. This is a full-time, on-site role based in Kochi, requiring consistent coordination with team members and supervisors to meet service-level targets and quality metrics.
Qualifications
- Freshers with good communication skills in english and hindi.
- Strong focus on Customer Satisfaction and Customer Service, with the ability to handle customer interactions professionally and courteously.
- Experience in Customer Support and Communication, including clear spoken and written communication in English and, preferably, additional regional languages.
- Demonstrated Analytical Skills to verify information, identify discrepancies, and follow structured processes for data validation.
- Basic computer proficiency and familiarity with CRM or contact center tools.
- Ability to work in a fast-paced, target-driven environment and maintain accuracy under time constraints.
- Prior experience in BPO, call center, or customer verification processes is an advantage.
- Minimum high school diploma or bachelor’s degree in any discipline is preferred.
- Willingness to work flexible shifts as per UAE process requirements.
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