Website:
shaargold.com
Job details:
Jewellery Store Manager
Location: Amanora Mall, Pune
Employment Type: Full-time
Role Overview:
Shaar Gold is looking for an experienced Jewellery Store Manager with at least 5-7 years of experience in the jewellery industry to lead our store at Amanora Mall, Pune.
You will be responsible for the overall performance and day-to-day running of the store - including sales, customer experience, team management, CRM, inventory, store operations and reporting.
We’re looking for someone who combines strong jewellery retail experience with a warm, thoughtful and trustworthy approach to customers. You should be comfortable leading a team, taking ownership of targets and operations, and creating a store experience that customers want to return to.
Responsibilities:
- Own store sales, revenue, conversion, average transaction value, category performance and other targets assigned by the Company.
- Lead, schedule, coach, and monitor the store team; allocate daily responsibilities and maintain service, grooming, attendance and conduct standards.
- Deliver a high-quality customer experience, support product selection and ensure accurate communication on pricing, purity, making charges, exchange, returns and other approved policies.
- Manage CRM discipline, including accurate customer data capture, lead allocation, enquiry follow-up, appointments, wish lists, repeat-purchase activity, inactive-customer follow-up and campaign execution, while protecting customer privacy.
- Maintain daily CRM and sales reports and provide management with accurate dashboards, forecasts, customer feedback, lost-sale reasons and actionable store insights.
- Oversee opening and closing procedures, billing, POS usage, cash and digital-payment reconciliation, stock movement, inward and outward entries, tagging, transfers, repairs, returns and daily/periodic stock counts.
- Safeguard jewellery, cash, keys, passwords, customer information, Company records and other assets; immediately report any discrepancy, loss, theft, fraud, suspicious transaction or security incident.
- Ensure compliance with approved KYC, old-gold exchange, buyback, discount, invoicing, inventory, CCTV, safety and loss-prevention procedures.
- Coordinate visual merchandising, replenishment, housekeeping, maintenance, mall operations and execution of promotions, events and local outreach.
- Perform other reasonable duties connected with store management and the Company’s business as assigned from time to time.
Ideal Candidate:
- Minimum 2–3 years of experience managing a jewellery retail store
- Overall 5-7 years of experience in the jewellery retail industry
- Strong understanding of gold jewellery, customer handling, and retail sales
- Proven ability to manage sales targets and motivate a store team
- Confident, polite, well-groomed, and presentable
- Good communication skills in English and Hindi
- Marathi is good to have
- Warm, approachable, and non-pushy in their sales approach
- Comfortable explaining gold, pricing, purity, and value in a simple and trustworthy way
- Able to understand customer preferences and recommend products thoughtfully
- Organised, proactive, detail-oriented and comfortable taking ownership
- Comfortable working in a retail store environment, including weekends and mall working hours
- Comfortable with billing/POS systems, CRM, WhatsApp follow-ups and basic store reporting
What We’re Looking For:
We’re looking for someone who can represent Shaar with confidence, warmth, care and trust.
You will be responsible for building the culture, ensuring customers feel comfortable buying gold, developing and managing the team and creating relationships that bring customers back to Shaar.
If you have strong jewellery retail experience and enjoy building both high-performing teams and lasting customer relationships, we’d love to hear from you.
Location
Amanora Mall, Pune
Experience
- Minimum 2–3 years of experience managing a jewellery retail store
- Overall 5-7 years of experience in the jewellery retail industry
Click on Apply to know more.