Softices
Website:
softices.com
Job details:
Experience: 6 Months – 2 Years
Location : Pal, Surat, Gujarat
Job Summary:
We are looking for an IT Support Executive to provide technical support for hardware, networking,and system-related issues within the organization. The role involves maintaining IT infrastructure, troubleshooting hardware and network problems, and ensuring smooth functioning of systems and devices across departments.
Key Responsibilities:
1. Hardware Support
i. Install, configure, and maintain desktops, laptops, printers, and other hardware devices.
ii. Diagnose and resolve hardware issues including system failures and peripheral
problems.
iii. Coordinate with vendors for hardware repairs and replacements when required.
iv. Maintain records of hardware inventory and device allocation.
2. Networking Support
i. Assist in managing LAN/WAN networks, routers, switches, and internet connectivity.
ii. Troubleshoot network connectivity issues and ensure stable network performance.
iii. Support installation and configuration of network devices and cables.
iv. Monitor network systems and report connectivity or performance issues.
3. System Maintenance
i. Install and update operating systems, drivers, and software applications.
ii. Perform routine system maintenance and updates to ensure optimal performance.
iii. Maintain user access, system backups, and security settings.
iv. Ensure antivirus and security software are updated regularly.
4. User Support & Troubleshooting
i. Provide day-to-day technical support to employees for IT-related issues.
ii. Maintain records of support requests and resolutions.
iii. Ensure timely resolution of technical problems to minimize operational downtime.
iv. Assist users with software installation and troubleshooting support.
5. Documentation & Coordination
i. Maintain records of IT assets, system configurations, and maintenance logs.
ii. Coordinate with internal teams and external service providers for IT requirements.
iii. Prepare basic IT reports and system status updates for management.
iv. Support implementation of IT policies and procedures within the organization.
Requirements
- Diploma / Graduate in Information Technology, Computer Science, Computer Engineering,or related field.
- Basic knowledge of networking, LAN/WAN, routers, and switches.
- Experience in desktop support, hardware maintenance, and system troubleshooting.
- Basic computer knowledge and proficiency in Microsoft Office (Excel, Word, etc.) for reporting.
Skills Required
- Hardware installation and troubleshooting.
- Networking setup and maintenance.
- Basic system administration and software installation.
- Good problem-solving and communication skills.
- Ability to support users in a fast-paced work environment.
Click on Apply to know more.