Full Potential Solutions
Website:
fpsinc.com
Job details:
Delivery & Execution
● Lead Agentic AI and Conversational AI projects (AI Chat, AI Voice, Agent Assist, CCaaS, CRM
integrations) from discovery through go-live and hypercare.
● Manage multiple client projects across discovery, design, build, testing, deployment, and
optimization phases.
● Conduct client kickoff sessions and align on scope, timelines, milestones, risks, dependencies, and
success criteria.
● Gather business, operational, and technical requirements including customer journeys, automation
workflows, escalation paths, reporting, and integrations.
● Create and maintain detailed project plans with deliverables, owners, milestones, dependencies,
and risks.
● Coordinate cross-functional teams including AI Designers, Developers, Architects, QA, Operations,
and Client stakeholders.
● Track delivery progress, manage risks and scope changes, and ensure successful project execution.
● Understand dependencies across CCaaS, telephony, CRM, Conversational AI platforms, APIs,
analytics, and enterprise systems.
Testing & Production Readiness
● Lead QA and UAT activities including scenario validation, defect management, regression testing,
and production readiness reviews.
● Coordinate environment readiness, release schedules, deployment planning, cutover activities,
and launch approvals.
● Ensure production monitoring, logging, alerts, SOPs, and incident management processes are in
place.
● Monitor post-launch performance and drive continuous improvement initiatives.
Operational Excellence & Collaboration
● Act as the primary liaison between clients and internal teams including Engineering, Product, QA,
Operations, Security, and Client Success.
● Support training, operational readiness, and post-launch hypercare activities including issue triage
and stabilization.
● Collaborate with distributed teams across India, Philippines, and the US while maintaining strong
communication and documentation standards.
Documentation & Governance
● Create and maintain key delivery documentation including BRDs, FRDs, project plans, delivery
roadmaps, UAT plans, launch checklists, change requests, release notes, and stakeholder status
reports.
● Maintain accurate project tracking and governance across Jira, Confluence, and related
collaboration tools.
● Willing to work in a shift from 2:30 pm to 11:30 pm (IST)
Click on Apply to know more.
