Website:
ppstack.ai
Job details:
Company Description PPStack is a global EdTech brand focused on reimagining the future of education by empowering students, professionals, and organizations with skills for the digital era. The company combines artificial intelligence, advanced technology, and innovative teaching methods to deliver smarter and more impactful learning experiences. Its ecosystem spans AI-powered learning platforms, crash courses, corporate training, career coaching, digital branding, and technology consulting. PPStack partners with institutions and enterprises worldwide to drive transformation in education, careers, and digital growth while supporting research and innovation in learning technologies. Learners across the globe trust PPStack for future-ready solutions that connect education with industry needs and career outcomes.
Role Description The IT Analyst at PPStack is a full-time remote role responsible for supporting and optimizing the company’s technology infrastructure and digital learning platforms. This role involves monitoring system performance, identifying and resolving technical issues, and providing timely technical support to internal teams and external users. The IT Analyst will analyze data and user feedback to recommend improvements, contribute to system upgrades and integrations, and document configurations and troubleshooting procedures. Day-to-day activities include collaborating with product, engineering, and operations teams, ensuring security and reliability of systems, and assisting with incident management and root cause analysis. The role also requires clear communication of technical information to non-technical stakeholders and proactive participation in process and technology enhancements.
Qualifications
- Candidates should possess strong Analytical Skills to interpret system data, diagnose issues, and propose effective solutions.
- Candidates should possess solid Information Technology knowledge, including familiarity with cloud platforms, databases, and enterprise applications.
- Candidates should possess Technical Support and Troubleshooting skills to handle user queries, resolve incidents, and maintain service quality.
- Candidates should possess clear Communication skills to collaborate with cross-functional teams and explain technical concepts to diverse audiences.
- Relevant experience in IT analysis, system administration, or application support in a SaaS or EdTech environment is beneficial.
- A bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience) is preferred.
- Knowledge of ITIL practices, basic scripting or automation, and familiarity with ticketing and monitoring tools is an advantage.
- Ability to work independently in a remote setting, manage multiple tasks, and maintain high attention to detail.
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