Shadowfax
Website:
shadowfax.in
Job details:
Company Description Shadowfax is a leading logistics platform building the infrastructure behind India’s fast-moving commerce economy. For over a decade, Shadowfax has helped businesses deliver faster, reach more locations, and enhance customer experiences for major brands across the country. Its technology-driven platform supports same-day and next-day delivery, hyperlocal fulfilment, express parcel, reverse logistics, and end-to-end supply chain solutions. With an extensive network covering thousands of PIN codes and powered by a large fleet and delivery partner base, Shadowfax has delivered over a billion shipments. The company focuses on innovation, operational excellence, and sustainable mobility to power the future of commerce movement in India.
Role Description The Hub Incharge role is a full-time, on-site position based in Mananthavadi - Wayanad. The Hub Incharge is responsible for supervising day-to-day operations at the hub, including inbound and outbound shipments, allocation of delivery routes, and coordination with delivery partners and transport vendors. This role involves monitoring performance metrics, ensuring adherence to operational and safety standards, and resolving issues related to delays, damages, and customer escalations. The Hub Incharge will manage staffing schedules, oversee inventory and parcel handling, and maintain accurate documentation and reports for management. The position also requires close collaboration with central operations, continuous process improvement, and maintaining high levels of service quality and compliance.
Qualifications
- Strong hub operations management skills, including supervision of daily logistics activities, resource planning, and process adherence.
- Experience in people management, including team leadership, shift planning, performance monitoring, and conflict resolution.
- Proficiency in basic data analysis and reporting, including use of spreadsheets, dashboards, and operational tools.
- Effective communication and coordination skills for working with internal teams, delivery partners, and external stakeholders.
- Ability to manage time-critical operations, handle high-volume workloads, and make decisions under pressure.
- Understanding of logistics, supply chain, or last-mile delivery processes; prior experience in e-commerce or logistics hubs is an advantage.
- Minimum of a diploma or bachelor’s degree in any discipline; logistics, operations, or business-related education is preferred.
- Comfort with using technology platforms and mobile applications for tracking, allocation, and reporting.
- Willingness to work flexible hours, including weekends and peak-season schedules, as required by operational needs.
Click on Apply to know more.
