Are you looking for Corporate Professionals? connect with CertED Technologies.
Website:
certedtechnologies.com
Job details:
Company Description CertED Technologies is a forward-thinking organization delivering end-to-end solutions in talent acquisition, corporate and technical training, software development, and CSR project implementation. Guided by the motto “Search | Connect | Engage,” the company focuses on aligning industry requirements with human potential through innovation, skill development, and technology integration. Core services include custom software and application development, training programs, fresher hiring and staffing, product prototyping, UI/UX design, and institutional consulting. CertED Technologies also specializes in high-demand skill areas such as full stack development, data science and AI, cloud and DevOps, UI/UX, and digital marketing. The head office is located in Gwalior, Madhya Pradesh, India, with a growing network of corporate and institutional partners.
Role Description This is a full-time, on-site role based in Gwalior for a Hiring Telecaller and Counselor. The role involves making outbound and handling inbound calls to potential candidates, explaining job opportunities, and assessing suitability based on predefined criteria. The Telecaller and Counselor will guide candidates through the recruitment process, provide clear information about roles, training programs, and career pathways, and maintain detailed records of interactions in the company’s database or CRM system. Day-to-day responsibilities include scheduling interviews, coordinating with hiring managers and training teams, following up with candidates to ensure timely responses, and meeting daily and weekly calling and conversion targets. The role also requires providing counseling support to candidates on skill development options and helping them make informed decisions about available opportunities with CertED Technologies and its clients.
Qualifications
- Strong communication and interpersonal skills, including clear telephone etiquette and the ability to build rapport with diverse candidates.
- Experience in telecalling, customer support, or recruitment operations, with the ability to handle high call volumes and follow structured scripts when needed.
- Counseling and guidance skills to help candidates understand job roles, training programs, and career pathways, and address their questions and concerns.
- Basic computer proficiency, including use of MS Office, spreadsheets, email, and CRM or applicant tracking systems for data entry and follow-up.
- Organizational and time management skills to manage multiple candidates, schedule interviews, and meet daily and weekly targets.
- Ability to work on-site in Gwalior, collaborate with HR, training, and business development teams, and adapt to a dynamic, growth-oriented environment.
- Prior experience in recruitment, education counseling, or telemarketing in the corporate or training sector is an advantage.
- Minimum educational qualification: graduate degree in any discipline; a background in HR, business, or psychology is preferred but not mandatory.
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