Website:
rcube.net.in
Job details:
Rcube Monad Mall, Sector-43, Noida is looking for a customer-focused and proactive Help Desk Executive to manage the mall's help desk and assist customers with the Mall Loyalty Program. The ideal candidate should have prior experience working in a shopping mall, excellent communication skills, and the ability to resolve customer queries efficiently.
Responsibilities
- Manage the Help Desk and assist visitors with general inquiries.
- Handle customer registrations and queries related to the Mall Loyalty Program.
- Operate and manage the Loyalty Program dashboard.
- Explain loyalty benefits, reward points, redemption process, and offers to customers.
- Resolve customer complaints and escalate issues when required.
- Coordinate with internal teams to ensure smooth customer service.
- Maintain records of customer interactions and daily reports.
Eligibility
- Minimum 1 year of experience in a shopping mall (mandatory/preferred).
- Graduate in any discipline.
- Good communication skills in English and Hindi.
- Basic knowledge of computers, MS Office, and dashboard/CRM operations.
- Strong customer service and problem-solving skills.
- Pleasant personality with a customer-first attitude.
Prefered Skills
- Experience with customer loyalty programs or CRM systems.
- Ability to handle multiple customer queries efficiently.
- Good interpersonal and coordination skills.
Location: Rcube Monad Mall, Sector 43, Noida
Click on Apply to know more.
