Website:
58am.co.uk
Job details:
About 58AM Marketing Street
58AM Marketing Street is a fast-growing international BPO specializing in UK lead generation, appointment setting, customer acquisition, and outsourced sales solutions. We are building one of India's fastest-growing outsourcing companies through operational excellence, technology, and exceptional people.
We are looking for an experienced Head of Operations to lead our operations and play a key role in scaling the business.
Role Overview
As the Head of Operations, you will be responsible for leading the company's day-to-day operations, driving operational excellence, improving productivity, and ensuring outstanding client delivery across multiple UK campaigns.
You will work directly with the Founder & Director and lead Operations Managers, Team Leaders, Quality, Training, and Workforce teams to build a high-performing organization.
Key Responsibilities
- Lead and manage end-to-end operations across multiple international BPO campaigns.
- Drive productivity, quality, profitability, and operational efficiency.
- Build and develop Operations Managers, Team Leaders, and future leaders.
- Ensure all client KPIs, SLAs, and quality standards are consistently achieved.
- Improve operational processes through SOPs, automation, and continuous improvement initiatives.
- Monitor and analyze key operational metrics including productivity, attendance, shrinkage, attrition, quality, revenue, and profitability.
- Handle client communication, business reviews, and operational escalations.
- Collaborate closely with HR, Training, QA, IT, Finance, and Data teams.
- Support expansion plans and help scale operations from 100+ employees to the next level.
Requirements
- 8+ years of experience in International BPO operations.
- Minimum 3 years in an Operations Manager, Senior Operations Manager, or Head of Operations role.
- Experience managing 100+ employees.
- Strong experience with UK Voice, Lead Generation, Sales, or Appointment Setting campaigns.
- Excellent leadership, decision-making, and people management skills.
- Strong knowledge of operational KPIs, workforce planning, MIS reporting, and performance management.
- Proven ability to build high-performing teams and improve business performance.
Preferred Qualifications
- Experience in UK B2B or B2C campaigns.
- Experience working with Lead Generation or Appointment Setting processes.
- Experience driving operational transformation and process improvement.
- MBA or equivalent management qualification is preferred.
What We Offer
- Leadership position reporting directly to the Founder & Director.
- Opportunity to shape and build a rapidly growing international BPO.
- High ownership, autonomy, and decision-making authority.
- Competitive salary with performance-based incentives.
- Clear career progression into senior executive leadership.
Click on Apply to know more.
