IndiSmart Group of Hotels
Website:
indismart.in
Job details:
Company Description IndiSmart Hotel, located in Kolkata’s corporate hub, is recognized as one of the city’s leading business hotels. The hotel focuses on delivering outstanding lodging facilities and personalized services to guests, drawing on years of experience in world-class hospitality training and education. IndiSmart offers diverse hospitality experiences tailored to both business and leisure travelers. With close proximity to major global IT companies, easy access to the City Center, and convenient connections to the airport and railway station, the hotel is an ideal destination for corporate stays and short breaks.
Role Description The Guest Services Associate – F&B Service is a full-time, on-site role based in the Kolkata metropolitan area. The role involves welcoming guests to the restaurant or dining areas, managing seating, presenting menus, and ensuring timely and courteous service of food and beverages. The associate coordinates with the kitchen and bar staff, responds to guest requests, and addresses any service issues promptly and professionally. Daily responsibilities include handling reservations for F&B outlets, maintaining cleanliness and order in service areas, processing bills and payments accurately, and adhering to hotel standards for hygiene and safety. The role also requires active engagement with guests to promote hotel offerings, gather feedback, and contribute to a positive overall guest experience.
Qualifications
- Strong Guest Services and Guest Service skills, with a focus on creating a welcoming and professional dining experience.
- Proven Customer Service capabilities, including handling inquiries, requests, and complaints with patience and empathy.
- Experience managing Reservations for F&B outlets or hospitality services, ensuring accurate bookings and smooth guest flow.
- Effective Communication skills, both verbal and written, for interacting with guests and coordinating with team members.
- Prior experience in food and beverage service or hotel operations is preferred.
- Knowledge of basic billing procedures and point-of-sale (POS) systems is an advantage.
- Ability to work flexible shifts, including weekends and holidays, in a fast-paced environment.
- Certificate or diploma in Hotel Management, Hospitality, or a related field is desirable.
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