BPTP Ltd.
Website:
bptp.com
Job details:
Job Purpose:
The Guest Relationship Executive (GRE) will be the first point of contact for customers visiting the BPTP Clubs. The role focuses on delivering a premium customer experience, assisting walk-in clients, and providing seamless support to the Clubs team to enhance customer engagement and conversion.
Key Responsibilities:
- Welcome and greet customers at the Club in a warm, professional, and courteous manner.
- Maintain visitor records and ensure proper documentation as per company process.
- Ensure the Club ambience, hygiene, and overall presentation meet brand standards.
- Handle customer concerns or queries with empathy and escalate when required.
- Support the sales team during events, site visits, and promotional activities at the club.
Eligibility & Requirements:
- Min. 1 year Experience in Guest Relations role in Hospitality.
- Excellent communication skills with strong customer-handling abilities.
- Presentable personality with a high level of professionalism and grooming standards.
- Experience in delivering premium/luxury customer service.
- Ability to multitask and work in a fast-paced, customer-facing environment.
- Proficiency in English and Hindi; knowledge of additional languages is an advantage.
Key Skills & Competencies:
- Exceptional interpersonal and communication skills
- Customer-centric approach
- Problem-solving and coordination skills
- Team player with a proactive attitude
- Strong service orientation and attention to detail
Pls share your resume at Kanika.bhambri@bptp.com
Click on Apply to know more.