Simpliwork
Website:
simpliwork.com
Job details:
Department: Customer Success
Designation: Front Office Executive
Location: Bangalore
Reporting To: Senior Manager - Customer Success
Role & Responsibilities:
- Manage all aspects of day-to-day service delivery during working hours.
- Advise Front Office Management on escalated issues during the shift and ensure timely resolution.
- Ensure immediate response to all priority calls and follow the defined escalation process.
- Conduct regular rounds of the front office, lobby, and restrooms to ensure high standards of housekeeping and upkeep.
- Greet visitors and clients with a friendly, professional, and courteous approach that reflects the client’s corporate image.
- Ensure site personnel are notified promptly upon guests’ arrival.
- Issue visitor badges, temporary cards, service badges, and new joiner ID/access cards; follow up for timely return with relevant stakeholders.
- Ensure visitor admission is properly authorized and maintain accurate visitor records/logbooks.
- Assist visitors with special needs, including those with disabilities, to ensure a comfortable experience.
- Ensure cleanliness and presentation of the lobby, lifts, and other public areas.
- Handle client and visitor complaints, feedback, and related issues; communicate to the next level as per the escalation matrix.
- Manage and support soft services tasks as per operational requirements.
Skillset required:
- Excellent verbal and written communication skills.
- Strong customer service orientation with a professional demeanour.
- Good problem-solving and decision-making abilities.
- Quick learner with the ability to work independently and stay self-motivated.
- Confident in interacting with and presenting to clients.
- Hands-on experience in visitor and front office management.
- Working knowledge of facility/office management processes.
- Knowledge of parking management and visitor management systems (preferred).
Experience (Years) required:
2+ Years of work experience
Qualification:
Graduate/ Hotel Management Graduate
Click on Apply to know more.