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Company Description Rishikulam Wellness Centre is a holistic wellness destination dedicated to transforming lives through natural healing and ancient wisdom. Situated in a serene and nurturing environment, the centre focuses on helping individuals manage anxiety, depression, and chronic stomach issues through integrative healing techniques. Rishikulam combines traditional therapies, breathwork, yogic practices, mindful nutrition, and modern wellness science to design personalized programs. Its mission is to support guests in rediscovering inner peace, emotional balance, and physical well-being in a natural and sustainable way. The centre welcomes people seeking emotional healing, relief from gut-related ailments, or a meaningful wellness reset and path to self-transformation.
Role Description The Guest Relations Manager is a full-time, on-site role based at Rishikulam Wellness Centre in Samalkha. This role is responsible for overseeing the guest experience from pre-arrival through departure, including welcoming guests, coordinating check-in/check-out, and ensuring their comfort throughout their stay. The Guest Relations Manager will respond to inquiries, handle feedback and complaints with empathy, and maintain high standards of customer satisfaction. Day-to-day tasks include managing reservations and bookings, liaising with wellness practitioners and operations staff, organizing orientations and briefings for new guests, and maintaining accurate guest records. The role also involves training front-of-house staff on service standards, supporting guest programs and activities, and contributing to a calm, respectful, and healing environment.
Qualifications
- Candidates should possess strong Guest Relations and Customer Service skills, with a focus on creating a welcoming and supportive environment.
- Candidates should possess excellent Communication abilities to interact clearly and compassionately with guests and team members.
- Candidates should possess a commitment to Customer Satisfaction, including handling feedback professionally and resolving issues effectively.
- Candidates should possess Training experience or the ability to coach and guide front-facing staff on service and hospitality standards.
- Candidates should possess strong interpersonal skills, emotional maturity, and the ability to work in a wellness or hospitality setting with sensitivity and discretion.
- Relevant experience in hospitality, wellness centres, resorts, or customer-facing roles is preferred.
- Ability to work on-site in Samalkha, with flexibility in schedule based on guest needs.
- Diploma or degree in Hospitality Management, Wellness Management, or a related field is beneficial.
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