Centre Point Hospitality
Website:
cpgh.in
Job details:
Company Description Centre Point Hospitality is a well-established group, founded in November 1988, known for its flagship 5-star property in Nagpur, Maharashtra. The hotel features 136 luxurious rooms, 14 banquet halls, a multi-cuisine fine dining restaurant, a coffee shop, an all-day bespoke buffet area, and round-the-clock room service. Located at Central Bazaar Road, Ramdaspeth, the property serves a diverse range of corporate, leisure, and event guests. Centre Point Hospitality is expanding with upcoming hotels in New Mumbai, Raipur, and Goa, offering growth opportunities for team members across locations.
Role Description Centre Point Amravati is looking for a Duty Manager to oversee daily hotel operations and ensure a seamless guest experience. The ideal candidate must have good working knowledge and experience in both Housekeeping and Front Office operations, along with the ability to coordinate with other departments and maintain hotel service standards.
Key Responsibilities
- Oversee daily hotel operations during assigned shifts and ensure smooth coordination between departments.
- Manage Front Office operations, including guest check-in, check-out, reservations, and guest complaints.
- Have strong working knowledge of Housekeeping operations, including room readiness, room cleanliness, inspections, and public area maintenance.
- Coordinate closely with Front Office and Housekeeping teams to ensure timely room allocation and guest satisfaction.
- Supervise staff on duty and ensure adherence to grooming, hygiene, safety, and service standards.
- Handle guest complaints professionally and ensure prompt resolution.
- Coordinate with Food & Beverage, Engineering, and Banquet teams for smooth hotel operations.
- Monitor room status, operational reports, shift handovers, and guest feedback.
- Ensure compliance with hotel policies, safety procedures, and operational standards.
- Support senior management in improving guest satisfaction and overall operational efficiency.
Qualifications
- Strong hotel operations and front office management skills, including experience with reservations, check-in/check-out, and guest service coordination.
- People management skills, such as team supervision, staff scheduling, coaching, and performance monitoring.
- Customer service and communication skills, including the ability to handle guest feedback, resolve issues, and maintain professional interactions.
- Basic administrative and technical skills, including use of PMS/booking systems, report preparation, and familiarity with standard office software.
- Understanding of safety, security, and compliance procedures in a hospitality environment.
- Prior experience in hotel or hospitality management, preferably in a supervisory or Duty Manager role.
- Diploma or degree in Hotel Management, Hospitality, or a related field is preferred.
- Ability to work flexible hours, including weekends and holidays, and remain calm under pressure in a fast-paced environment.
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