Website:
villavigroup.com
Job details:
Company Description
Villavi Group is a hospitality-focused organization committed to delivering high-quality guest experiences and efficient reservation services. The company emphasizes professional service standards, streamlined processes, and strong collaboration across teams to support its properties and partners. Villavi Group values a customer-centric approach and encourages continuous improvement in service delivery and operational performance. Team members are supported with clear procedures, training, and opportunities to grow within the organization.
Role Description
The Reservations Manager is a full-time, on-site role based in Puducherry, responsible for overseeing all reservation activities and ensuring a smooth booking experience for guests. This role includes managing incoming reservation requests via phone, email, and online channels, updating availability, rates, and booking details in reservation systems, and coordinating with front office and sales teams to maximize occupancy and revenue. The Reservations Manager will handle guest inquiries, changes, and cancellations, resolve issues promptly, and maintain accurate records and reports. Day-to-day responsibilities also include monitoring booking patterns, implementing reservation policies, training and guiding reservations staff, and upholding service standards that align with Villavi Group’s customer-focused culture.
Qualifications
- Candidates should possess strong reservations and booking management skills, including experience with reservation systems or property management software.
- Candidates should possess customer service skills focused on delivering courteous, timely, and solution-oriented support to guests.
- Candidates should possess communication skills, including clear verbal and written communication and active listening abilities.
- Candidates should possess sales skills, such as upselling, cross-selling, and converting inquiries into confirmed bookings.
- Candidates should possess training and coaching skills to effectively onboard, guide, and develop reservations team members.
- Additional beneficial qualifications include prior experience in hospitality or hotel operations, basic data analysis and reporting skills, organizational and time management abilities, and proficiency with common office software tools.
- A diploma or degree in hospitality management, business, or a related field is preferred, along with the ability to work flexible hours as business needs require.
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