Trilegal
Website:
trilegal.com
Job details:
Guest Relations - Assistant Manager
Location - Delhi
Role Summary
The Guest Relations function is responsible for delivering exceptional hospitality experiences and managing high-quality engagement initiatives for clients, partners, lawyers, and internal stakeholders. The role focuses on food & beverage management, event execution, stakeholder coordination, and operational excellence, ensuring seamless service delivery aligned with organizational standards.
Key Responsibilities
1. Hospitality & Culinary Management
- Curate and manage F&B offerings based on stakeholder preferences and dietary requirements.
- Oversee daily snacks, meal services, and catering arrangements for meetings and visiting stakeholders.
- Ensure vendor quality, hygiene standards, and service delivery.
- Conduct vendor evaluations, food trials, and onboarding processes.
2. Event Planning & Execution
- Plan and execute internal and external events including client engagements, partner meets, townhalls, inductions, and festive celebrations.
- Manage end-to-end event logistics including venue, décor, catering, entertainment, production, and licensing.
- Coordinate with internal teams and external vendors to ensure seamless execution.
- Develop contingency plans to ensure smooth event delivery.
3. Reservations & External Liaison
- Manage restaurant bookings and external hospitality arrangements for partners and leadership.
- Liaise with hotels, venues, and F&B partners for collaborations and events.
- Organize external meeting venues with required AV and technical support.
4. Operations & Compliance
- Ensure adherence to hygiene, safety, and compliance standards.
- Address special dietary requirements and stakeholder needs proactively.
- Maintain SOPs for all recurring guest relations activities.
- Manage and update event calendars and service logs.
5. Financial & Vendor Management
- Track budgets for events, catering, and guest relations activities.
- Oversee vendor payments and ensure timely invoice processing and reconciliation.
- Maintain accurate documentation and financial records.
6. Training & Service Excellence
- Conduct training sessions for staff and vendors on hospitality standards.
- Stay updated on industry trends to enhance service quality and innovation.
Key Result Areas (KRAs)
1. Service Excellence
- Achieve high satisfaction scores from partners, lawyers, and clients.
- Ensure consistent quality of hospitality services across all offices and events.
2. Event Execution Effectiveness
- Deliver events within timelines, budgets, and agreed quality standards.
- Minimize last-minute escalations through proactive planning and contingency management.
3. Stakeholder Satisfaction
- Build strong relationships with internal stakeholders and external partners.
- Ensure prompt and effective handling of hospitality requests and reservations.
4. Vendor Performance Management
- Maintain a reliable vendor base with consistent service quality and compliance.
- Achieve cost efficiency through vendor negotiations and optimization.
5. Operational Efficiency
- Ensure adherence to SOPs and compliance standards.
- Maintain accurate trackers, reports, and event calendars.
6. Financial Discipline
- Ensure all expenses remain within approved budgets.
- Timely processing and reconciliation of invoices with zero discrepancies.
7. Innovation & Sustainability
- Introduce innovative hospitality concepts to enhance guest experience.
- Promote sustainable and eco-friendly practices in events and catering.
Key Skills & Competencies
- Strong interpersonal and stakeholder management skills
- Attention to detail and service orientation
- Vendor management and negotiation skills
- Event planning and project management expertise
- Financial awareness and reporting skills
- Ability to manage multiple priorities in a fast-paced environment
Qualifications & Experience
Educational Qualifications
- Bachelor’s degree in hospitality management, Hotel Management, or a related field
- Relevant certifications in hospitality, event management, or F&B management will be an added advantage
Preferred Background
- Prior experience in corporate environments, the hospitality industry, hotels, luxury service brands, or event management firms
- Demonstrated experience in vendor management, budgeting, and stakeholder coordination
- Strong exposure to premium service delivery standards and client-facing roles
We are an equal opportunity employer and value diversity. We do not discriminate based on gender, race, age, sexual orientation, and religious identities or any other applicable characteristics protected by law. We seek individuals who uphold the highest standards of integrity, demonstrate professionalism in every interaction, treat others with respect, and consistently align personal ambition with the collective goals of the firm.
The incumbent is required to comply with the Firm’s Information Security policies and procedures, including safeguarding confidential information, adhering to secure data handling practices, and promptly reporting information security incidents.
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