Aspen Hospitality
Website:
aspenhospitality.in
Job details:
Company Description Aspen Hospitality is a rapidly growing premium resort chain that redefines luxury and experiential stays across North India. With 12 resorts and 285 rooms operating daily in destinations such as Rishikesh, Jim Corbett, Nainital, Ayodhya, and Garh Mukhteswar, the brand offers guests refined comfort in tranquil, nature-rich settings. Recognized as the “Best MSME Resort Chain of the Year 2024” by the Government of India and honored by the Limca Book of Records, Aspen Hospitality is known for quality, innovation, and operational excellence. The company specializes in curated stay experiences for families, couples, pet lovers, and experiential travelers, and is a preferred choice for destination weddings, corporate tours, offsites, and MICE events. Driven by a strong vision of luxury, sustainability, and warm personalized service, Aspen Hospitality continues to expand while staying true to its core values.
Role Description The Resort Manager is a full-time, on-site role based in Rishikesh, responsible for overseeing day-to-day operations of assigned properties and ensuring high standards of guest experience and service delivery. This role includes supervising front office, housekeeping, food and beverage, and other operational teams while ensuring smooth coordination between departments. The Resort Manager will monitor property performance, manage budgets, optimize occupancy and revenue, and ensure adherence to brand standards and safety protocols. Key responsibilities include resolving guest concerns, maintaining strong relationships with guests and partners, managing staffing levels, and fostering a culture of service excellence. The role also involves supporting event execution, implementing process improvements, and reporting operational performance to senior leadership.
Qualifications
- Strong focus on Customer Satisfaction and Customer Service, with the ability to handle guest feedback and deliver consistently high service standards.
- Experience in Property Management, including oversight of resort operations, facilities, and compliance with health and safety regulations.
- Proficiency in Budgeting and financial management, including cost control, revenue optimization, and performance reporting.
- Demonstrated capability in Hiring, staff supervision, and team development to build and retain high-performing resort teams.
- Previous experience in hospitality or resort management, preferably in luxury or premium properties.
- Excellent communication, problem-solving, and decision-making skills, with a hands-on, service-oriented mindset.
- Ability to work flexible hours, including weekends and holidays, based on operational needs.
- Relevant degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.
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