Kondody Hotels and Resorts India Pvt. Ltd.
Website:
kondodyhotels.com
Job details:
Key Responsibilities & Duties
1. Floor Operations & Guest Service
Welcomes guests warmheartedly using appropriate salutations and escorts them to tables.
Presents menus, explains daily specials, and provides detailed descriptions of food, beverages, and allergen information.
Takes accurate orders using POS/MICROS systems or handheld terminals and communicates special requests directly to kitchen and bar staff.
Oversees table service (Mise-en-place, course timing, clearing plates, and beverage top-ups) to maintain high service pace and flow.
Handles table billing, processes cash/card/room charges accurately, and manages guest sign-offs.
2. Leadership & Mentorship
Assists Captains and Supervisors in delegating table sections to junior GSAs and trainees.
Guides junior staff on proper tray carrying, beverage pouring, table etiquette, and menu knowledge.
Leads by example regarding professional grooming, punctuality, and brand standards.
3. Revenue Generation & Upselling
Actively practices suggestive selling and upselling of signature dishes, side pairings, premium spirits, or desserts.
Stays fully informed on beverage lists, wine/spirits pairings, and local chef recommendations.
4. Hygiene, Safety & Maintenance
Ensures strict adherence to food safety, hygiene, and local health guidelines across all guest and service station areas.
Inspects section cleanliness, side stations, and tableware condition before shift rollout.
Coordinates side-work duties (polishing cutlery/glassware, napkin folding, restocking linen).
5. Guest Relations & Issue Resolution
Handles minor guest complaints, service delays, or order discrepancies calmly and professionally before escalating to management.
Collects guest feedback actively to help continuously elevate team operations.
Key Performance Indicators (KPIs)
Guest Satisfaction Score: Positive mentions in guest surveys/online reviews.
Upselling Performance: Meeting monthly targets for beverage and specialty dish recommendations.
Accuracy: Error-free billing and precise order transmission to the kitchen.
Attendance & Punctuality: Adherence to shift schedules and dress code standards.
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