Indian Snack House
Website:
indiansnackhouse.com
Job details:
Company Description
Indian Snack House is dedicated to offering authentic Indian snacks that capture the diverse flavors and traditions of India. Based in Nagercoil, the company focuses on delivering high-quality products that reflect the vibrant street food culture and regional specialties from across the country. Every snack is crafted to provide a genuine taste experience, bringing the essence of Indian markets to customers’ doorsteps. Indian Snack House values passion for food, consistent quality, and customer satisfaction, creating a dynamic environment for team members who share these values.
Role Description: Areas you’ll work across
•D2C dispatch & delivery — same-day dispatch%, SLA, EDD breaches, backlog clearance
•RTO & NDR recovery — conversion tracking, calling discipline, automation
•Last-mile & mid-mile cost — courier comparison, cost-per-order, first-mile analysis
•Quick commerce ops — PO acceptance, dispatch TAT, platform coordination
•Swiggy/Zomato — store onboarding, availability %, fill-rate
•Customer support — ticket bucketing, FAQ/SOP build, response SLAs, customer profiling
•Purchase & supply — PO discipline, GRN, wastage, working capital
•Retention — segment-led activity, repeat-rate, automation
Your first 90 days
•Weeks 1–2: Immerse & observe — sit inside each function, learn the current process, and map with data exactly where the gaps are
•Weeks 3–6: Own one problem — take an assigned workstream, build its tracking from scratch, and report clean daily/weekly numbers that are yours
•Weeks 7–10: Move the metric — drive a measurable improvement and present it in review with the numbers
•Weeks 11–13: Crystallise your role — based on demonstrated impact, we jointly define the permanent role you grow into, with real ownership as we scale
Who you are
•A fresh, hungry mind — 0–3 years’ experience; MBA, engineering, or commerce backgrounds all welcome. Recent graduates with the right drive are encouraged to apply
•An owner, not a task-taker — you chase a problem until it’s solved and the number moves
•Comfortable with data — strong with spreadsheets; can turn messy operational data into a clean, decision-ready view
•Willing to change the status quo — you respect what works but aren’t attached to “how it’s always been done”; you propose better and back it with evidence
•Clear and accountable — you own your own numbers and your misses, and never hide behind shared metrics
•Hands-on — happy on the warehouse floor, on a courier call, or in a vendor meeting; operations is a contact sport here
What we offer
•Real ownership from day one — live problems that matter to the P&L
•A fast track into leadership — the strongest performers grow into a core operating role within months
•Direct exposure to the founders — present your numbers in leadership reviews and see how decisions get made
•A front-row seat in scaling a fast-growing South-India snack D2C brand across every modern channel
PROBATION MANDATORY, 5/6 MONTHS PROBATION, IF YOU DO NOT HAVE PRIOR STARTUP EXPERIENCE DO NOT APPLY.
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