Website:
drbhushanshitole.com
Job details:
Company Description Wellness Specialty Clinic is an advanced orthopedic clinic specializing in joint replacement, arthroscopy, and sports medicine under the leadership of Dr. Bhushan Shitole. The clinic provides comprehensive care for joint pain, sports injuries, fractures, and arthritis. A multidisciplinary team, including experienced physiotherapy specialists, supports patients through personalized treatment and rehabilitation plans. With in-house X-ray facilities, the clinic focuses on accurate diagnosis and coordinated care to support complete recovery and long-term wellness for patients.
Role Description The Front Office Manager is responsible for overseeing daily front desk operations and ensuring a welcoming, efficient experience for all patients and visitors. This full-time, on-site role is based in the Pune/Pimpri-Chinchwad area and includes managing reception activities, coordinating appointments, maintaining patient records, and supervising front office staff. The role involves handling inquiries, guiding patients through registration and billing processes, and collaborating with medical and physiotherapy teams to support smooth clinical workflows. The Front Office Manager will also monitor office supplies, ensure adherence to clinic policies and procedures, and contribute to continuous improvement in service quality and patient satisfaction.
Qualifications
- Strong front office and reception skills, with experience managing Front Office operations in a clinic, hospital, or similar setting.
- Proficiency in Office Administration, including scheduling, record management, and coordination of daily administrative tasks.
- Demonstrated ability to deliver high-quality Customer Service and maintain high levels of Customer Satisfaction.
- Excellent Communication skills, both verbal and written, with the ability to interact clearly and professionally with patients and staff.
- Prior experience in healthcare or medical front office roles is an advantage.
- Comfort with using computers, clinic management software, and basic MS Office tools.
- Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment.
- Ability to lead and support front office staff, with a collaborative and respectful approach.
- Minimum educational qualification: graduate degree or equivalent; additional training in healthcare administration is a plus.
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