Orchha Palace and Resorts
Website:
orchhapalace.com
Job details:
Company Description Orchha Palace and Resorts offers a haven of luxury and sophistication, blending modern elegance with timeless charm. Guests enjoy refined accommodations, impeccable service, and thoughtfully curated amenities. The resort features exquisite dining experiences designed to enhance each stay. Every moment is crafted to celebrate comfort, style, and memorable guest experiences, making it an appealing environment for hospitality professionals.
Role Description The Front Office Manager is responsible for overseeing daily front desk operations, ensuring smooth guest check-in and check-out processes, and maintaining a welcoming lobby environment. This full-time, on-site role in Orchha involves supervising front office staff, managing reservations and room allocations, and handling guest inquiries, feedback, and escalations. The role includes coordinating with housekeeping and other departments, monitoring front office procedures, and maintaining accurate records and reports. The Front Office Manager also works to optimize customer satisfaction, uphold service standards, train team members, and support the overall guest experience.
Qualifications
- Strong front office and office administration skills, including managing reception operations, reservations, and daily administrative tasks.
- Proven ability to drive customer satisfaction and deliver exceptional customer service in a hospitality environment.
- Effective communication skills, with the ability to interact professionally with guests, team members, and management.
- Experience in supervising or leading front office teams, including scheduling, training, and performance monitoring.
- Knowledge of hotel management systems and basic computer proficiency (MS Office or similar).
- Ability to work on-site in Orchha, with a flexible schedule including weekends and holidays as needed.
- Strong problem-solving, organizational, and time-management abilities, with attention to detail.
- Diploma or degree in Hotel Management, Business Administration, or a related field preferred; relevant hospitality experience strongly valued.
Click on Apply to know more.
