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Job details:
Position: Front Office Manager
Category: Department Head / Executive
Reporting To: General Manager
Key Responsibilities
• Ensure prompt, courteous, professional, and accurate service to all guests.
• Responsible for proper yield management of room inventory to achieve desired profitability
• Responsible for the preparation of capital and operational budgets for his department.
• Recommend improvements in operational methods, equipment, and staffing as per business requirements.
• Ensure the safety and security of guest belongings, including those in guest rooms, luggage rooms, and guest lockers.
• Ensure guest room folios are accurately maintained and payments are collected as per approved billing instructions.
• Ensure compliance with all applicable statutory and regulatory requirements, including guest arrival and departure reports, C-Forms, and other required documentation.
• Maintain guest privacy, safety, and security at all times within the hotel premises.
• Build and maintain strong relationships with existing and prospective clients and actively pursue new business opportunities.
• Ensure all departmental records and documents are maintained as per management standards.
• Control group and individual reservations to maximize occupancy and revenue.
• Coordinate closely with the Sales Department for business development and sales promotion activities.
• Ensure all hotel policies, procedures, and operational standards are consistently followed.
• Monitor and control day-to-day credit extended to guests.
• Maintain effective coordination with other departments to ensure overall guest satisfaction.
• Set high standards of performance, grooming, discipline, and attendance within the department through consistent supervision.
• Ensure regular follow-up and proper maintenance of guest history and preferences.
• Follow up on new and pending maintenance requirements in coordination with the concerned departments.
• Conduct regular sales calls and networking activities to promote hotel business.
• Prepare and submit periodic statistical and operational reports to the concerned departments and management.
• Train, guide, and develop Front Office team members in coordination with the Training Manager.
• Prepare and manage duty rosters for the Front Office team.
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