Orchha Palace and Resorts
Website:
orchhapalace.com
Job details:
Company Description Orchha Palace and Resorts is a luxury hospitality destination that blends modern elegance with timeless charm. Guests experience refined accommodations, impeccable service, and thoughtfully curated spaces designed for comfort and style. The resort offers exquisite dining and memorable stays for leisure and business travelers alike. Team members join a professional environment focused on guest satisfaction, attention to detail, and high service standards.
Role Description The Reservations Manager is responsible for overseeing all reservation activities, ensuring efficient room booking processes and maximizing occupancy and revenue. This full-time, on-site role in Orchha includes managing reservation systems, responding to guest inquiries, confirming bookings, and maintaining accurate records of reservations and cancellations. The role involves coordinating with front office, sales, and operations teams to ensure smooth guest arrivals and stays. The Reservations Manager also analyzes booking patterns, prepares reports, and contributes to rate and inventory management strategies. Day-to-day responsibilities include supervising reservation staff, providing training and guidance, and maintaining high standards of customer service and communication with guests and travel partners.
Qualifications
- Strong reservations management skills, including handling booking systems, room inventory, and reservation policies.
- Excellent customer service and communication skills, with the ability to handle guest inquiries and resolve issues professionally.
- Sales and upselling skills to promote room categories, packages, and special offers, supporting revenue goals.
- Experience in training and mentoring team members, with the ability to provide clear guidance and support.
- Previous experience in hotel or resort reservations or front office operations preferred.
- Proficiency with hotel property management systems and basic office software.
- Strong organizational and time management skills, with attention to accuracy and detail.
- Ability to work on-site in Orchha, collaborate effectively with cross-functional teams, and maintain a guest-focused mindset.
- Diploma or degree in Hospitality Management or a related field is advantageous.
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