SANGU CHAKRA HOTELS PRIVATE LIMITED
Website:
sangamhotels.com
Job details:
Front Office Manager – Chidambara Vilas
Company: Sangu Chakra Hotels Private Limited
Location: Chidambara Vilas, Chettinad, Tamil Nadu
Employment Type: Full-time | On-site
About Chidambara Vilas
Chidambara Vilas is a distinctive luxury heritage resort in the Chettinad region, offering guests an authentic blend of heritage, culture, architecture and warm South Indian hospitality.
We are looking for an experienced, guest-focused and hands-on Front Office Manager to lead our Front Office operations and deliver an exceptional resort experience.
Role Overview
The Front Office Manager will be responsible for the overall management of Front Office and guest services operations, ensuring smooth daily functioning and consistently high standards of hospitality.
The ideal candidate will be a strong hospitality leader with excellent guest-handling skills, capable of managing a team, handling VIPs and escalations, and coordinating effectively with all departments to deliver a seamless resort experience.
Key Responsibilities
- Lead, train and manage the Front Office team and daily operations.
- Ensure a seamless guest journey from pre-arrival through check-in, stay and check-out.
- Manage reservations, room allocation, arrivals, departures and lobby operations efficiently.
- Handle VIPs, special requests, guest concerns and group requirements with care and professionalism.
- Drive room occupancy and revenue through effective inventory, rate management and forecasting.
- Monitor Front Office reports, guest feedback, credit, cashiering and other operational controls.
- Coordinate closely with Housekeeping, F&B, Engineering, Reservations and other departments to ensure a seamless resort experience.
- Proactively identify opportunities to improve guest satisfaction and implement service improvements.
- Maintain high standards of grooming, courtesy, heritage hospitality and guest engagement.
- Ensure strict adherence to resort policies, SOPs and service standards.
- Manage team schedules, performance, training and productivity.
- Coach and motivate the Front Office team to consistently deliver high-quality service.
- Support the management team in achieving occupancy, guest satisfaction and operational targets.
- Ensure effective communication between the Front Office and other departments throughout the guest stay.
Candidate Profile
- Minimum 5 years of relevant experience in a resort environment.
- Minimum 2 years of experience in a Front Office leadership/supervisory role.
- Fluency in Tamil is mandatory.
- Good command of English is required.
- Knowledge of Hindi or Malayalam will be an added advantage.
- Previous experience in a luxury, boutique, heritage or destination resort is preferred.
- Strong knowledge of Front Office operations, reservations, room allocation and guest services.
- Proven experience in handling VIPs, groups and guest escalations.
- Excellent communication, interpersonal and problem-solving skills.
- Strong leadership and team-management capabilities.
- Good understanding of hotel PMS and basic computer applications.
- Diploma/Degree in Hotel Management, Hospitality or a related field is preferred.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a fast-paced resort environment.
- Willingness to work flexible hours, including weekends and holidays, as required by resort operations.
What We Are Looking For
We are looking for a hands-on hospitality leader who can build, train and motivate a strong Front Office team while creating personalized and memorable experiences for our guests.
The ideal candidate should have a genuine passion for resort hospitality, guest engagement and heritage experiences, along with the ability to take ownership of Front Office operations.
Experience in luxury, boutique, heritage or destination resorts will be an added advantage.
If you are passionate about hospitality and are ready to take ownership of Front Office operations at a distinctive heritage resort, we invite you to apply.
Join the Chidambara Vilas team and be part of our journey in creating exceptional heritage hospitality.
Click on Apply to know more.