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Company Description Eyekure specializes in advanced LASIK and cataract eye care, providing precise, patient-focused vision solutions across Delhi-NCR, Mumbai, Bangalore, Hyderabad, and Pune. The organization is dedicated to delivering high-quality clinical outcomes through modern technology and experienced eye care professionals. Eyekure focuses on making advanced vision correction accessible and comfortable for patients at every stage of their care journey. Team members are encouraged to contribute to a supportive, patient-centered environment where safety, clarity of information, and trust are prioritized. Working at Eyekure offers the opportunity to be part of a growing network that values both clinical excellence and compassionate service.
Role Description The Patient Care Coordinator – Sales is a full-time, on-site role based in Gurugram. The individual in this position supports patients from initial inquiry through post-consultation follow-ups, ensuring a smooth journey for those considering LASIK or cataract procedures. Daily responsibilities include handling incoming calls and walk-in inquiries, explaining treatment options and pricing, scheduling consultations and procedures, and coordinating with clinical and administrative teams to confirm appointments and documentation. The role also involves maintaining accurate patient records, tracking leads and conversions, and achieving sales and service targets through clear communication and professional guidance. The coordinator is expected to provide empathetic, informed support, address patient questions and concerns, and uphold Eyekure’s standards for patient experience and ethical sales practices.
Qualifications
- Strong patient communication and customer service skills, including the ability to explain medical procedures in clear, accessible language.
- Sales and counseling abilities, with experience in converting inquiries into appointments and guiding patients through decision-making processes.
- Organizational and administrative skills, such as appointment scheduling, record maintenance, and coordination with clinical and front-desk teams.
- Basic computer proficiency, including using CRM or patient management systems, email, and office productivity tools.
- Ability to work on-site in Gurugram full time, with flexibility to support high patient volumes and clinic schedules.
- Prior experience in healthcare, eye care, or clinic operations is preferred but not mandatory.
- Minimum of a bachelor’s degree or equivalent experience in a relevant field such as business, healthcare administration, or customer service.
- Strong ethical standards, professionalism, and a patient-first mindset, with the capacity to work effectively in a team-oriented environment.
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