Bondada Engineering Limited
Website:
bondada.net
Job details:
Designation: Executive
Department: Admin
Employment Type: Full Time, Permanent
Role Category: Front Office Executive - TG
Location: Hyderabad
Reporting: Manager – Bondada Engineering Limited
Role Overview
We are looking for a professional, confident, and customer-focused
Front Office Executive with 2–3 years of experience. The ideal candidate should have excellent communication skills, a pleasant personality, and strong knowledge of guest relations and client handling.
Key Roles & Responsibilites
- Welcome and greet guests and clients in a professional and courteous manner.
- Handle front office operations, including guest check-in, check-out, inquiries, and requests.
- Build and maintain positive relationships with guests and clients.
- Address guest concerns, feedback, and complaints promptly and professionally.
- Communicate effectively with guests, clients, and internal departments.
- Coordinate with relevant teams to ensure smooth and efficient guest services.
- Maintain accurate guest records and front office documentation.
- Handle telephone calls, emails, and other guest/client communications.
- Provide accurate information about services, facilities, policies, and procedures.
- Ensure a high standard of customer service and guest satisfaction.
- Assist in resolving client-related issues and follow up to ensure satisfactory resolution.
- Maintain a professional appearance and a welcoming front office environment.
Qualification & Experience
- 2–3 years of relevant experience in front office, guest relations, hospitality, customer service, or a similar role.
- Excellent verbal and written communication skills.
- Strong knowledge of guest relations and customer service.
- Good experience in client handling and relationship management.
- Pleasant personality with a professional and positive attitude.
- Strong interpersonal and problem-solving skills.
- Ability to remain calm and professional while handling difficult situations.
- Good organizational and multitasking abilities.
- Proficiency in MS Office and basic computer applications.
- Ability to work effectively as part of a team.
Key Skills
- Front Office Operations
- Guest Relations
- Client Handling
- Customer Service
- Communication Skills
- Interpersonal Skills
- Problem Solving |
- Relationship Management
Click on Apply to know more.
