Website:
flippedclassroom.co.in
Job details:
Location: Lajpat Nagar, New Delhi
Experience: 6 Months – 2 Years
Working Days: 6 Days a Week
Role Overview
We are looking for a friendly, organised, and responsible Front Desk & Operations Executive to manage the day-to-day front desk activities and smooth operations of our private celebration rooms and event spaces.
The role involves welcoming customers, managing bookings, coordinating room readiness, handling customer requirements, and ensuring that every celebration/event runs smoothly.
Roles & Responsibilities
Front Desk & Customer Handling
- Welcome and greet customers visiting the venue.
- Handle walk-in customers and booking enquiries professionally.
- Check and manage daily bookings and customer schedules.
- Assist customers with room selection, packages, facilities, and basic queries.
- Manage check-in and check-out of customers for booked rooms/events.
- Maintain a professional and welcoming front-desk experience.
- Handle customer concerns and coordinate with the concerned team for quick resolution.
Venue & Room Operations
- Ensure all private celebration rooms are ready before customer arrival.
- Coordinate room setup, decorations, food, activities, and other requirements as per the booking.
- Conduct basic room checks before and after every booking.
- Coordinate with housekeeping and support staff to maintain cleanliness and readiness.
- Monitor room availability and ensure proper utilisation of spaces.
- Ensure all venue facilities and equipment required for an event are available and functional.
- Coordinate smooth transitions between bookings and ensure rooms are prepared on time.
Event Coordination
- Coordinate with customers regarding their event requirements before arrival.
- Ensure birthday parties, anniversaries, date nights, family gatherings, and other celebrations are executed smoothly.
- Coordinate with internal teams, vendors, decorators, food teams, and other service providers wherever required.
- Keep track of event timelines, special requests, and customer preferences.
- Be present and actively coordinate during events to ensure smooth execution.
Administration & Operations
- Maintain daily booking, customer, and operational records.
- Update booking and room status regularly.
- Maintain records of payments, advances, pending amounts, and other booking-related information.
- Coordinate with the sales team regarding confirmed bookings and customer requirements.
- Prepare daily operational updates/reports for management.
- Monitor inventory and inform management about shortages or maintenance requirements.
- Ensure company policies, operational procedures, and customer service standards are followed.
Candidate Requirements
- 6 Months – 2 Years of experience in Front Desk, Hospitality, Events, Operations, Customer Service, or a similar role.
- Excellent customer-handling and interpersonal skills.
- Friendly, confident, and presentable personality.
- Good organisational and multitasking abilities.
- Ability to handle customers and situations calmly and professionally.
- Hindi communication is absolutely fine; fluent English is not mandatory.
- Basic computer knowledge and familiarity with MS Excel/Google Sheets preferred.
- Comfortable working in a fast-paced event/entertainment environment.
- Willingness to work during weekends and peak celebration hours.
- Strong sense of responsibility and attention to detail.
Key Performance Areas
- Smooth daily venue operations
- Customer satisfaction
- Timely room preparation
- Accurate booking and operational records
- Efficient coordination between teams
- Smooth execution of events and celebrations
- Handling customer issues effectively
- Maintaining venue standards and operational discipline
Click on Apply to know more.
