E-Commerce Customer Service Executives
MANOVCS ENTERPRISES
- Location
- New Delhi, Delhi, India
- Job type
- Full-time
Required skills
- communication skills
- customer service
- e-commerce
- time management
About the role
Website:
manovcs.com
Job details:
Responsibilities
- Independently revert to customers messages and escalate to Manager for exceptions
- Optimize and manage key customer support/Microsoft platforms/functions
- Develop and update training materials, SOPs, and knowledge base documentation
- Serve as the customer service liaison to Operations, E-commerce, Product, and Fulfillment teams
to proactively resolve recurring customer issues.
Qualifications
- Ability to work remotely from 6 pm to 2 am - Mon-Friday (On weekends- Saturdays during peak
and Festivals)
- Atleast 3 years experience in customer service
- Strong written and verbal English communication skills
- Good to have experience using Loop, Gorgias, Blue Cherry, and Shopify
- Ability to independently and proactively problem-solve
- Experience within a seasonal/outdoor/winter-based Garments industry
- Patience and compassion
- Consistent time management skills
Click on Apply to know more.
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