Union Living
Website:
unionliving.in
Job details:
Location: BKC, Mumbai
Role: Front Desk Executive
Experience: upto 2 Years
Joining: Immediate Joiner Preferred
About the Role
We are looking for a Front Desk Executive who will be responsible for managing front desk operations, ensuring a smooth guest/resident experience, and maintaining high service standards at our BKC property.
The ideal candidate should have strong communication skills, a hospitality-oriented approach, and the ability to manage multiple front-office responsibilities efficiently.
Key Responsibilities
- Manage day-to-day front desk and reception operations.
- Welcome and assist guests/residents with a warm and professional approach.
- Handle check-ins, check-outs, queries, requests, and basic issue resolution.
- Conduct and coordinate room readiness checks to ensure rooms are prepared before guest/resident arrival.
- Coordinate with the Housekeeping and Operations teams for room readiness and maintenance requirements.
- Maintain accurate guest/resident records and front desk documentation.
- Handle bookings, reservations, and updates across OTA platforms.
- Work on eZee PMS for reservations, room allocation, check-ins/check-outs, and related front-office activities.
- Ensure smooth coordination between different departments to deliver a seamless resident experience.
- Handle guest feedback and escalate concerns to the relevant team when required.
- Maintain professional standards of grooming, communication, and front-desk presentation.
Requirements
- Upto 2 years of experience in Front Office, Front Desk, Guest Relations, or Hospitality.
- Candidates with experience in 3, 4, or 5-star hotels will be preferred.
- Graduates from top-tier colleges/institutes are preferred.
- Excellent English and Hindi communication skills.
- Knowledge of OTA platforms is preferred.
- Working knowledge of eZee PMS will be an added advantage.
- Strong interpersonal and guest-handling skills.
- Presentable, professional, and customer-focused personality.
- Ability to work in a fast-paced hospitality environment.
- Immediate joiners preferred.
Preferred Candidate Profile
- We are looking for someone who is:
- Guest-focused and service-oriented
- Confident in communication
- Well-groomed and professional
- Detail-oriented, especially with room readiness and front-desk processes
- Comfortable coordinating with multiple teams
- Proactive and capable of handling operational situations independently
Click on Apply to know more.
