ORNAZ
Website:
ornaz.com
Job details:
Front Desk Executive (Retail Store)
📍 Location: Gurgaon
🕒 Employment Type: Full-Time
💰 Salary: ₹20,000–₹25,000 per month (based on experience)
About the Role
We are looking for a well-presented and customer-focused Front Desk Executive to manage day-to-day store operations and deliver an exceptional customer experience. The ideal candidate should have excellent communication skills, be comfortable interacting with customers both in-store and online, and possess strong organizational abilities.
Key Responsibilities
* Welcome and assist customers visiting the store.
* Handle customer inquiries, product-related questions, and service requests professionally.
* Manage customer communication across WhatsApp, Instagram, calls, emails, and other online channels.
* Coordinate appointments, walk-ins, and customer follow-ups.
* Maintain store presentation, cleanliness, and ensure an exceptional in-store experience.
* Support sales activities by guiding customers through products and collections.
* Handle billing, order tracking, and basic administrative tasks.
* Coordinate with internal teams to resolve customer concerns promptly.
* Maintain customer records and ensure timely updates in relevant systems.
* Assist in inventory checks and stock management when required.
Requirements
* Graduate or pursuing graduation from a recognized institution.
* Excellent verbal and written communication skills in English and Hindi.
* Pleasant personality with strong interpersonal skills.
* Proficiency in Microsoft Office, Google Workspace, and basic computer operations.
* Ability to multitask and manage customer interactions efficiently.
* Strong problem-solving skills and attention to detail.
Preferred Qualifications
* Previous experience in retail, hospitality, customer service, or front desk operations.
* Experience handling social media inquiries and customer support.
* Interest in jewellery, fashion, luxury retail, or lifestyle brands.
What You’ll Gain
* Hands-on experience in retail and customer relationship management.
* Exposure to the luxury jewellery industry and premium customer experiences.
* Opportunity to work directly with customers and contribute to business growth.
* A dynamic, collaborative, and growth-oriented work environment.
✨ If you love interacting with people, creating memorable customer experiences, and keeping operations running smoothly, we’d love to hear from you!
Click on Apply to know more.