Yash Birla Group
Website:
yashbirlagroup.com
Job details:
Front Desk & Sales Executive – Birla Healthcare Ayurveda
The role should combine patient reception, appointment coordination, customer relationship management, and conversion of enquiries into Ayurveda consultations, therapies, packages, and related services. This fits the type of services Birla Ayurveda offers, including consultations, therapies, medicines, and wellness options.
Key responsibilities:
- Greet and attend to patients/clients professionally.
- Handle walk-ins, phone calls, WhatsApp and online enquiries.
- Schedule doctor consultations and therapy appointments.
- Explain Ayurveda treatments, therapies, packages and services to customers.
- Generate leads and follow up with prospective patients.
- Convert enquiries into consultations and therapy bookings.
- Achieve monthly sales/revenue targets.
- Upsell suitable therapy packages and wellness services without making medical claims.
- Maintain daily enquiry, follow-up and conversion records.
- Coordinate with doctors, therapists and centre staff for smooth patient flow.
- Handle billing, payments and basic front-desk documentation.
- Follow up with existing patients for repeat visits and package renewals.
- Maintain excellent customer experience and patient relationships.
- Prepare daily/weekly sales and front-office reports.
Ideal candidate:
- Graduate in any discipline.
- 1–3 years' experience in front office, sales, hospitality, healthcare, wellness, Ayurveda or spa preferred.
- Excellent communication and convincing skills.
- Presentable, polite and customer-focused.
- Good knowledge of MS Excel and basic computer applications.
- Fluency in English, Hindi and Marathi preferred.
- Comfortable working with sales targets and follow-ups.
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