Marktine Technology Solutions Pvt Ltd
Website:
marktine.com
Job details:
Sr. Manager | Staffing Operations & Client Delivery
- Experience: 8–12 Years
- Location: Jaipur (On-site / Work from Office)
- Industry: IT Staffing / IT Services & Consulting
Role Overview
We are looking for a business-driven Head of Staffing Operations & Client Delivery to lead our IT staffing delivery, client management, and talent acquisition operations.
This is not an internal corporate HR role; it is a high-impact, business-facing leadership position. You will sit at the intersection of client relationship management, revenue delivery, and fulfillment operations. You will manage both the Talent Acquisition teams and Account Managers/Executives to exceed selection targets, minimize turnaround time (TAT), expand billing within existing client accounts (farming), and support the business development team in successfully onboarding new logos.
Key Responsibilities
- Delivery & Selection Matrix Management
- Own the end-to-end delivery engine for IT staffing across FTE, C2C (Contract-to-Contract), and C2H (Contract-to-Hire) engagement models.
- Drive the team’s core performance metrics: Submission-to-Interview ratio, Interview-to-Offer ratio, Offer-to-Joining ratio, and Billable Selections.
- Optimize operational throughput, reduce sourcing TAT, eliminate candidate drop-offs, and ensure SLAs are consistently met across active mandates.
- Account Management, Farming & Escalations
- Serve as the senior operational point of contact for key client stakeholders, hiring managers, and MSP/VMS program teams.
- Proactively identify growth opportunities within existing client accounts by farming new divisions, projects, and recurring talent needs.
- Handle critical escalations, rate negotiations, candidate backouts, and SLA breaches with strategic conflict-resolution skills.
- Partner with the Business Development/Sales team to evaluate new requisition viability, build delivery proposals, and seamlessly activate newly acquired accounts.
- Team Leadership & Operations Orchestration
- Lead, mentor, and track the daily/weekly KPIs of Talent Acquisition Leads, Technical Recruiters, and Account Managers/Executives.
- Establish standard operating procedures (SOPs), clear allocation rules for incoming job requisitions, and balanced workload distribution.
- Implement structured daily standups, weekly pipeline reviews, and monthly operational reviews with senior management.
- Expand the company’s sub-vendor/partner ecosystem to quickly fulfill niche technical mandates when needed.
- Strategic Alignment & Reporting
- Provide actionable pipeline visibility, revenue forecasting, and delivery health dashboards to executive leadership.
- Champion process automation and recruitment tech stack adoption to improve sourcer productivity and pipeline visibility.
What We Are Looking For
- Relevant Experience: 8–12 years of hands-on experience in Domestic IT Staffing & Recruitment Operations, with at least 3–4 years in a team-lead or delivery management capacity.
- Contract & Permanent Staffing Acumen: Thorough operational understanding of margins, contractor rate cards, bill rates, and compliance across C2C, C2H, and permanent placement models.
- Commercial Mindset: Proven track record of not just filling requisitions, but actively farming accounts to increase wallet share and headcount under billing.
- Customer Facing & Conflict Resolution: High emotional intelligence and professional maturity to navigate enterprise client escalations, procurement conversations, and vendor governance meetings.
- Leadership & Execution: High-energy manager who leads from the front, inspects recruiter pipelines in depth, and enforces accountability.
Key Performance Indicators (KPIs)
- Monthly & Quarterly Net Selections / Joinings achieved vs. target.
- Revenue & Headcount growth across key assigned accounts (Account Farming).
- Client fulfillment SLA compliance (TAT, submittal quality, and shortlist ratios).
- Recruiter productivity benchmarks and overall delivery retention rates.
Click on Apply to know more.