GMR Hyderabad International Airport Ltd
Website:
hyderabad.aero
Job details:
Job Purpose
The individual will be responsible for handling the Tracker position. Trackers will be monitoring the Approach & Radar frequencies and recording the timings related to Airlines. Tracking the aircraft for operational related timings and UFIS updates.
ORGANISATION CHART
Duty Manager I Flight Data Executuve
Accountabilities
KEY ACCOUNTABILITIES
Key Performance Indicators
Update UFIS on flight parameters (TMO, ATA, ATD/OBL/OFB/Registration)
Zero tolerance
Obtain ETA via MVT/ATD/ ATC and advise Apron Controller on Resource allocations
Nil error
Monitor Taxi Routing on radio transmission and record the routing on ACDM.
Time line
Monitoring terminal activities and informing Apron Controller on conflicts
% coverage
Advise Baggage Carousal changes based on revised estimates of aircraft arrivals and coordinate with Terminal Operations Team on resource allocations
Non conformance
Provide information on resource breakdowns to Apron Controller, Planners and allocate resources in real time and maintain a log of maintenance activities
% Coverage
Tracking of Go around flights/LVTP/Diversions with reason, POB, FIC Name
% Capturing
Provide information to Airside Duty Manager during VVIP movement /General Aviation Flights/Medical Pax/MRO movement
As per SOP
Preparation of Shift reports ( SAR/ Selex report)
Time line
Service Behavior & Courtesy
- Maintain a CX behavior score of ≥ 4.5/5 based on mystery audits or supervisor evaluations.
- Demonstrate proactive assistance to passengers (minimum X instances per month).
Operational Excellence
Maintain queue times within agreed KPIs (e.g., security
Ensure baggage delivery within SLA (e.g., first bag within 10–12 min). Maintain 100% compliance to SOPs while balancing customer needs.
Issue Resolution
- Resolve passenger queries on the spot where feasible; target ≥ 80% first contact resolution.
- Ensure timely closure of complaints raised through feedback channels.
Safety & Compliance + Courtesy
- Zero safety violations while delivering courteous passenger assistance.
- Provide clear and calm communication during irregular operations (IROPS).
As per the CX targets mentioned
EXTERNAL INTERACTIONS
Airlines
Ground Handlers
Air Traffic Services
Apollo Medical Centre
Customs/Immigration/APHO
Fuel Farm
INTERNAL INTERACTIONS
Airside Operations
ARFF
Terminal Operations
Security and Control
Technical Service
Protocol
Safety & Environment
IT & Communications
Financial Dimensions
Billing for aircraft is directly implied from the data captured by tracker
Education Qualifications
- Any bachelor’s degree or Post Graduation Degree.
Relevant Experience
1-4 years of experience in Airline Operation Control Centre/ Aviation/Airlines
COMPETENCIES
- Airport Capacity Planning (Practitioner)
- Flight Information Management (Practitioner)
- Technological Understanding (Practitioner)
- Operational Performance Monitoring (Practitioner)
- Airport Engineering Systems Understanding (Practitioner)
- Real-time Airport Resource Management (Practitioner)
- Radiotelephonic Communication Etiquettes (Practitioner)
- Incident Management and Communication (Practitioner)
- Networking
- Personal Effectiveness
- Teamwork & Interpersonal influence
- Stakeholder Focus
- Entrepreneurship
- Capability Building
- Social Awareness
- Planning & Decision Making
- Execution & Results
- Strategic Orientation
- Problem Solving & Analytical Thinking
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