GMR Hyderabad International Airport Ltd
Website:
hyderabad.aero
Job details:
Job Purpose
The Shift Head AOCC leads real-time airport operations during assigned shifts, ensuring smooth coordination of airside, terminal, and landside activities. The role manages operational disruptions, oversees resource allocation, and facilitates decision-making in collaboration with airlines, ATC, and ground service providers. The role requires dynamic problem-solving, crisis management, and adherence to safety and regulatory protocols while optimizing operational efficiency and passenger flow.
ORGANISATION CHART
Shift Head - AOCC --> Chief Operations Officer --> Head - AOCC
Key Accountabilities
Accountabilities KPI Managing Allocation of Airport Resources: ïÂÂ
- On time performance ïÂÂ
- Review and reallocate optimum slots ïÂÂ
- Optimum utilization of assests including slots, Stands, Counters and belts Allocation of Parking Stands: ïÂÂ
- OMDA compliance w.r.t PBB Coordination with ATC-WSO ïÂÂ
- Closure of all operational requirements such as shifting/towing of aircraft, any emergency, NOTAM, approvals for Non-schedule flights Preventive maintenance schedule: ïÂÂ
- Planning with Zero impact on operations. Actioning XOVIS alerts: ïÂÂ
- Queue management at entry gates, security gates, Check-in counter via CCTV. ïÂÂ
- OMDA Compliance Emergency handling (Bomb threat, Fire strategy, Aircraft Hijack) ïÂÂ
- Efficient and timely notifications & management/leadership of events Stakeholder Management (IMD, General Aviation, NSOP, Environment, VIP Flight movement, Social Media) ïÂÂ
- Zero outstanding issues Monitoring of overall operation which includes Cityside, Terminal, Airside for anomalies and alert teams on the ground to effectively mitigate the anomalies ïÂÂ
- Avoid operational disruption
KEY ACCOUNTABILITIES - Additional Details
Budget Planning
⢠Contribute to OPEX & CAPEX planning to ensure cost-effective operations.
ï % cost optimization YoY through value engineering and budget efficiency measures Crisis Management & Business Continuity Planning
⢠Ensure timely action for any emergencies at the airport as laid down in the Airport Emergency Plan (AEP), Bomb Threat Contingency Plan (BTCP), Fire Strategy Plan and Aircraft Hijack Plan during shift duties.
⢠Manage real-time notification and coordination of emergency events with management/leadership.
⢠Ensure timely notification of adverse weather condition warning (Low Visibility Procedures (LVP), thunderstorm etc.) to all the airlines, ground handlers, non-scheduled operators.
⢠Ensure monsoon preparedness, emergency drills, fog preparations, and effective response during adverse weather conditions. ï Emergency Response Time (minutes)
ï % Timely weather alerts sent as per SOPs
Multi stakeholder coordination
⢠Coordination with ATC-WSO ensuring closure of all operational requirements such as shifting/towing of aircraft, emergency handling, NOTAM, non-scheduled flights approvals.
⢠Coordinate with Shift level GHA, Airline, aviation services team regarding non-compliant flights on Arrival Baggage performance and prepare action taken report.
⢠Liaise with station/duty managers for delayed flights (OTP), take action and give inputs to Shift Head for Operations Report.
⢠Liaise with airlines station managers/duty managers for getting the revised departure time. ï Timely coordination and closure of X% operational requirements Passenger Processes
⢠Anticipate & coordinate with stakeholders for âChange in operation planâ to take actions impacting passenger processes.
⢠Monitor the Customer Service Officers (DIAL) stationed at AOCC ensuring the staff availability.
⢠Develop scripts for ad hoc announcements, ensuring timely deployment in coordination with the Terminal Head and IT team.
⢠Execute actions based on the â24-hour planning' of operations. Monitor operational changes in the LIVE environment impacting '24-hour plan' alerting respective teams for necessary action. ï Average time taken to implement necessary actions for unplanned disruptions Maintenance Operations & Technology Monitoring
⢠Monitor preventive maintenance schedule to ensure zero operational impact.
⢠Manage XOVIS alerts for queue management at entry gates, security checkpoints, and check-in counters. ï % Scheduled maintenance tasks completed on time as per SLA
EXTERNAL INTERACTIONS
- ATC, GHAs, Airlines, GA, IAF and Cargo operators
- IMD, VIP Flight SPOCs
- AAI, MOCA, CISF, DGCA
INTERNAL INTERACTIONS
- CEO, Dy. CEO, COO
- Terminal Heads, Airside Head, Slot Head and Security, Cityside
- HODs, Station Managers
FINANCIAL DIMENSIONS
- While operation budget is minimal, this position ensures optimal utilization of all assets/resources in a safe and secure manner
Other Dimensions
Positive passenger experience : Supports a seamless & safe passenger journey by ensuring operational readiness, minimizing disruptions & responding effectively to irregular operations while considering passenger impact in all decisions
Education Qualifications
- Master’s degree in Aviation, Airport Operations, Engineering, or a related discipline
- Additional certifications in Airport/Airline Operations, ATC, or IATA/ACI courses are advantageous
Relevant Experience
- 10+ years of experience in airport operations, with at least 3-5 years in a supervisory or managerial role within an AOCC
COMPETENCIES
- Teamwork & Interpersonal influence
- Stakeholder Focus
- Planning & Decision Making
- Execution & Results
- Networking
- Personal Effectiveness
- Social Awareness
- Strategic Orientation
- Problem Solving & Analytical Thinking
- Entrepreneurship
- Capability Building
- Operational and Resource Planning (Proficient)
- Financial budgeting (Proficient)
- Airport Engineering Systems Understanding (Proficient)
- Radiotelephonic Communication Etiquettes (Proficient)
- Aviation Regulations and Standards Knowledge (Proficient)
- Airport Capacity Planning (Proficient)
- Technological Understanding (Proficient)
- Data Management and Analytics (Proficient)
- Flight Information Management (Proficient)
- Passenger Process Management (Proficient)
- Operational Performance Monitoring (Proficient)
- Incident Management and Communication (Proficient)
- Stakeholder Management (Proficient)
- Real-time Airport Resource Management (Proficient)
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