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Company Description Utsaah is a premium wellness studio in Khan Market, New Delhi, designed to bring intention, structure, and calm to modern living. Founded by fitness entrepreneur Kritika Kapoor, it offers a curated blend of Reformer Pilates, Yoga, Breathwork, and Healing Therapies in an elegant, minimal, and restorative space. The studio focuses on sustainable habits and internal alignment, prioritizing long-term impact over quick fixes. Sessions are led by expert facilitators and are deeply personalized to support physical, emotional, and mental well-being for a diverse community of professionals, parents, creators, and seekers. With plans to expand into corporate wellness, curated events, and immersive retreats, Utsaah is evolving into a modern wellness ecosystem.
Role Description The Fitness Sales Consultant role at Utsaah is a full-time, on-site position based in New Delhi. The consultant will welcome and guide prospective clients, conduct studio tours, and explain Utsaah’s offerings, membership plans, and session formats in a clear and engaging manner. Day-to-day responsibilities include responding to inquiries, making follow-up calls, managing leads, and converting prospects into members while maintaining accurate records of consultations and sales activity. The role also involves coordinating with trainers and studio staff to align client needs with suitable programs, supporting front desk operations, and ensuring a seamless client experience from first contact to ongoing membership. The consultant will contribute to community-building initiatives, support marketing and events, and uphold Utsaah’s commitment to personalized, holistic wellness.
Qualifications
- Strong client-facing skills, including relationship-building, active listening, and clear communication with diverse clients.
- Sales and customer service skills, such as lead management, consultative selling, upselling memberships, and handling objections professionally.
- Basic administrative and organizational abilities, including appointment scheduling, record-keeping, and coordination with internal teams.
- Interest and knowledge in fitness and wellness, with the ability to understand and explain offerings like Pilates, Yoga, and holistic therapies.
- Comfort using digital tools and CRM or lead-tracking systems to manage client data and sales pipelines.
- Ability to work on-site in New Delhi with a flexible schedule, including peak hours, weekends, or events as needed.
- Prior experience in fitness, hospitality, or premium service environments is an advantage.
- Minimum of a high school diploma; a degree in business, marketing, hospitality, or a related field is preferred but not mandatory.
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