VIBGYOR Group of Schools
Website:
vgos.org
Seniority: Entry level
Industries: Education Management
Job details:
Company Description VIBGYOR Group of Schools is a leading K-12 education network founded in 2004 with a vision to equip students with the skills needed to thrive in a fast-changing world. With 40 schools across 15 major Indian cities and more than 55,000 students, the group is known for quality-driven systems and a strong team of teaching and administrative professionals. Its holistic, experiential learning approach focuses on nurturing progressive individuals with essential 21st-century skills. Guided by the pillars of Enthuse, Enlighten, and Empower, VIBGYOR creates opportunities for students to discover their strengths and develop life skills through curricular and co-curricular activities. The institution welcomes team members who value efficiency, excellence, and a commitment to shaping students’ futures.
Role Description The Parent Service Support role is a full-time, on-site position based at VIBGYOR Group of Schools in Bengaluru South. This role focuses on providing prompt, courteous, and accurate support to parents regarding admissions, fees, academic schedules, events, and school policies. The individual will manage parent queries through in-person interactions, phone calls, emails, and school communication platforms, ensuring timely resolution and proper documentation. Responsibilities include coordinating with academic and administrative teams, maintaining updated records, supporting parent orientations and school events, and sharing feedback from parents to improve processes. The role also involves following established service standards, handling escalation cases professionally, and contributing to a welcoming and organized school environment.
Qualifications
- Strong communication and interpersonal skills to interact effectively with parents, students, and staff.
- Customer service and relationship management skills, with a focus on empathy, patience, and problem-solving.
- Organizational and time-management skills to handle multiple queries, maintain records, and meet deadlines.
- Proficiency in basic computer applications and school management or CRM systems.
- Ability to work collaboratively in a school environment and coordinate across academic and administrative teams.
- Fluency in English; knowledge of local languages (such as Kannada or Hindi) is an advantage.
- Prior experience in educational institutions, front office, or parent-facing roles is preferred.
- Minimum of a bachelor’s degree in any discipline or equivalent qualification.
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