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Job details:
Device Team - L2 support
Field Support & Data Validation Engineer – Telematics (Entry Level)
Responsibilities -
1. Provide remote support to field technicians in North America and India during
telematics device installations across different vehicle platforms
2. Remotely update device firmware and configurations as part of installation and
troubleshooting support
3. Troubleshoot hardware, wiring, and connectivity issues encountered during
installation
4. Validate telematics data post-installation to confirm correct device functioning and
data integrity
5. Guide field technicians in collecting diagnostic logs from vehicle diagnostic interfaces
(OBD/CAN) using various logger types
6. Analyze data throughput and quality using SQL and spreadsheets; publish regular
reports to stakeholders
7. Travel on-site (India) when remote analysis indicates unresolved issues requiring
hands-on debugging
Work Schedule-
1. Should be available for late-night hours to support North American time zones on
active support days
2. Flexible daytime hours
Requirements-
1. Degree/diploma in Electronics, Electrical, or a related engineering field (freshers
welcome)
2. Familiarity with vehicle diagnostic interfaces (CAN bus, OBD-II) and basic automotive
electrical systems
3. Working knowledge of SQL and spreadsheet tools (Excel/Google Sheets)
4. Comfort working with embedded device firmware/configuration updates (or
willingness to learn)
5. Strong troubleshooting skills to guide non-expert field staff remotely
6. Strong communication skills (spoken and written English) is a must for this role
7. Willingness to work late-night hours and travel internationally on short notice when
required
Nice to Have-
1. Prior exposure to telematics/IoT hardware (GPS, cellular modules, CAN loggers)
2. Experience with remote firmware update tools/processes
3. Internship or academic project experience with commercial/EV vehicle platforms
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